Customer Success Agent

<p>At Two, we’re fixing b-commerce with BNPL for B2B! We’re passionate about building solutions that enable B2B Merchants to sell more, faster, and more efficiently. Growing at a rapid pace, our goal is to become the world’s largest B2B payment solution by 2025.</p><p>Two is built by a passionate and energetic team, all working together to revolutionise the way businesses transact online. We believe in diversity in opinions and ideas and expect all employees to think like an owner.</p><p><strong>Location:</strong></p><p>Two is office-led remote-friendly company, with a flexible working policy accommodating onsite and remote teams. Our main talent hubs are in Oslo and London.</p><p><br/></p><p><strong>About the role:</strong></p><p>This is a fantastic opportunity to get the first-hand experience in one of the most exciting and fast-growing start-ups of the global Fintech industry with the mission to revolutionise B2B payments.</p><p>We are looking for our next Customer Success superstar with passion for excellent customer experiences, and ambition to build the best possible customer journey. Our Customer Success team works in the cross-section between our commercial and operational business functions, owning the onboarding journey, and the continuous customer lifecycle including adoption and retention.</p><p>As a Customer Success Agent you will be part of the team that transition the customer from sales to and active adoption phase by providing training, support and guidance to both the merchant and their buyers. The candidate should be able to contribute to building relationships by delivering an excellent service experience and enjoy solving problems. The person we are looking for is solution oriented, willing to learn, creative and technically minded.</p><h3><br/></h3><p><strong>Responsibilities:</strong></p><ul> <li>Deliver an excellent customer experience by exceeding the customers expectations</li> <li>Own the problem at hand, and find the best solution without compromising on service no matter the complexity.</li> <li>The secret to accomplishing a highest level of service lies in the details. Always look for the best solution and avoid shortcuts.</li> <li>Learn and master all work tools and workflows, always putting the customer first.</li> <li>Work in cross-functional teams and always be the customers internal advocate to drive customer centricity.</li> </ul><h3><br/></h3><p><strong>About you:</strong></p><ul> <li>You believe in what we’re trying to build at Two, have a look at <a href="https://www.two.inc/" rel="nofollow noreferrer noopener">Two.inc </a>to find out more.</li> <li>You are passionate about delivering an excellent customer experience and always strive to find the best solution</li> <li>You take responsibility to always deliver on your targets and enjoy a fast phase work environment</li> <li>You have a positive attitude and a willingness to learn and adapt</li> <li>Proactive and self-motivated with a strong work ethic</li> </ul><p><strong>About the Customer Success Team @Two</strong></p><p>Two as a company has grown at lightning speed within the space of a year, and we are now approximately 70 employees across 15 countries, and counting! As a company we have since day one invested in our customers and their experience alongside our product. The Customer Success team currently comprises of 6 distributed across our operating markets. Customer Success as a department oversees the operations within onboarding, support and customer success management. As our merchant and buyer base is growing we are looking for new talent to join our CS-team, and this role will be reporting to our Head of Customer Success.</p><p><strong>Requirements</strong></p><ul> <li>The ideal candidate must be able to adapt quickly to new software, tools, and technical environments</li> <li>You hold a university degree or have relevant experience in a customer-facing role </li> <li>Effective communication skills in English, both verbally and in writing</li> <li>Native/ fluent Norwegian speaker</li> </ul><p><strong>Benefits</strong></p><ul> <li>NOK 5000 annual allowance to spend on anything that will contribute to your mental or physical health 🤸</li> <li>NOK 5000 annual allowance for learning and training 📚</li> <li>NOK 5000 support for a cell phone every 24 months (from your 6th month anniversary) 📱</li> <li>Equity – get options at Two as part of your offer, and have a real stake in the company’s success 📈</li> <li>Find your best way to work with our office-led, remote-friendly working framework! 😃</li> </ul>