Senior Manager, Enterprise Systems

We will be accepting applications through November 1, 2024 or until filled.

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The Gogo Business Aviation Senior Manager, Enterprise Systems will lead a team of software developers and business analysts responsible for the development and maintenance of Gogo’s core business systems, including ERP, CRM, and PLM. The position requires initiative, diverse technical comprehension, and excellent interpersonal and communication skills.

This is an extremely exciting time at Gogo, where our newest products are enabling us to provide real-time world class support and customization unlike anything else in business aviation. This is a key role for our organizational health as we continually push the limits of what is possible in aviation – both on the ground and in the air.

How will you make a difference?

• Lead a diverse team of engineers and analysts developing and configuring integrated software solutions supporting key business operations.

• Develop and execute on the strategic vision for the long-term health and continued improvement of our back-office infrastructure.

• Work closely with senior management across organizations to ensure alignment and build strong partnerships.

• Advise development efforts using agile software development best practices and ensuring prioritization supports company objectives.

• Guide team members with your knowledge of business operations, connecting their design decisions to the effects on organizational processes.

• Collaborate with internal software development teams on integrated solutions such as marketing automation, reporting tools, network operations monitoring, subscription billing platform, and our customer portal.

• Liaise with software vendors and VARs for account management, support, and ongoing development efforts.

• Actively participate in company-wide quarterly planning activities utilizing a scaled agile framework.

• Ensure compliance and participate in audits for SOX controls and AS9100 certification requirements.

• Provide coaching and mentorship to staff that includes clear measures of success and purpose-driven professional development.

Qualifications

• Bachelor’s and/or Master’s degree in Business Administration, Computer Science, or other Technical field

• Combined 10+ years professional experience in a leadership role and software development/business analysis

Required Experience, Skills and Talents

• Proven leadership experience in a fast-paced environment

• Strong understanding of ERP, CRM, and subscription billing systems, their uses, and best practices for implementation

• Demonstrated knowledge of relational database concepts, data migration projects, and system integrations

• Ability to communicate complex information to experienced engineers and non-technical business stakeholders

• Experience in effectively managing multiple projects across different functional areas

• Interpersonal skills and professional demeanor to maintain internal and external business relationships

Desirable Experience, Skills and Talents

• Direct experience with Salesforce (force.com) and/or Microsoft Dynamics 365 Business Central

• Experience and/or strong interest in the telecommunications or aviation industry

We connect the aviation industry and its travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared for a dynamic ride with people who are passionate about what they’re building.

Gogo Business Aviation is an equal opportunity employer and works in compliance with both federal and state laws. We are committed to the concept regarding Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition or disability.  The EEO is the law and is available here.

Gogo Business Aviation  participates in E-Verify. Details in English and