Marketing and Customer Communications Expert

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

 

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.

 

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

 

Job role

 

We are looking for a curious, intuitive, and self-motivated communicator to support internal communications on channels, content creation and campaigns for Allianz entities.

This role requires excellent communication and project management skills, relationship building, problem solving and communication skills.

 

What you will do

 

• Plan and manage marketing activities to present and maintain a positive image of Allianz Services and showcase our services within the Allianz group.
• Research, develop, implement, and maintain policies, programs and communication structures that enhance Allianz Services' relations with the community and stakeholders, (e.g., leadership, customers etc.).
• Develop and lead an effective customer communication plan, ensuring appropriate communications for designated projects and activities in line with the overarching corporate communications strategy and business needs.
• Support business objectives and growth ambitions with regards to Customer attraction; Contribute to further building the Customer Communications community to increase engagement and raise awareness of the AZ Services offerings and capabilities.
• Develop and execute customer-focused events in which Allianz Services effectively showcases our services to our current and future customers.
• Contribute creative ideas, content, and administrative support to customer-focused events where Allianz Services is a guest / contributor.
• Support our partners to run successful events at our global locations.
• Maintain responsibility for completion and accuracy of communications in close alignment with business counterparts and our customers.
• Project management & SPOC for collaborations with creative agencies (internal/external) and in-house design team for development of Customer Communications content and assets.
• Define and measure efficacy of campaigns according to relevant KPIs and use analytics tools to evaluate and improve on approach.
• Conduct relevant research, data analysis, and create communication and marketing reports (e.g. stakeholders analysis reports). Make proactive suggestions to improve impact as needed and take critical decisions throughout the year to ensure that customer communications related activities are delivering the intended outcomes.
• Act as a consultant on Customer Communications topics within Allianz Services.

 

What you bring:

• Successful bachelor's or master's degree in marketing, economics, or equivalent.
• At least 3 years of relevant experience, including marketing and event management.
• Fluent English (written and spoken).
• Knowledge of MS-PowerPoint, MS-Excel, SharePoint, and Miro knowledge a plus.
• Knowledge of social media and communication platforms.
• Experience in B2B sales campaigns & managing external agencies.
• Experience working in an agile set-up would be of benefit.

 

You have:

• Very good written and oral communication skills, including research and ability to connect the dots and link to the bigger picture, and ability to communicate engagingly to different audiences.
• Content creation - copywriting plus ability to think outside of the box and bring new ideas to fruition.
• Excellent project planning and organizational skills.
• Flexibility and creativity with a strong attention to detail.
• Ability to independently prioritize, estimate time requirements and meet deadlines.
• Ability to liaise and work with a wide array of senior stakeholders and third parties.

 

What we offer

 

Come to the Allianz side! We have