Sr Solution Consultant

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a Senior Solution Consultant you bring the passion for our technology to our clients. You understand how ServiceNow creates value for the business – combining solid technology knowhow with a strategic mind for business challenges.

ServiceNow is a low-code platform that allows our clients to re-think the way they are getting work done with intuitive tools for digitization and automation. Do you get enthusiastic about digitization not only within enterprises, but also towards their customers? Are you curious to continuously understand and demonstrate all the new features we release for our products twice a year? Do you like to map technology to new business contexts on an ongoing basis? Can you convince and excite stakeholders from a technical to C-Level of a new idea? Then Solution Consultant is the right job for you! We are looking for technology-savvy, curious and eager personalities with a sales drive.

What you get to do in this role:  

The Senior Solution Consultant is a functional business consultant with a passion for technology and the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

Solution Consulting is the link between sales and product specialists. Together you will identify the solutions that solve our clients’ challenges. You will guide the client on their strategic journey and help realize their goals via the ServiceNow Platform.

Together with a sales representative, you are responsible for

• Identifying demands within different business functions for our platform – by understanding the life sciences industry, its specific business model and challenges
• Analyzing and discovering the value our solution will create for relevant stakeholders at the client in alignment with their business strategies and objectives
• Preparing, orchestrating and conducting client workshops with the support of our internal product management to show the capabilities and potential of ServiceNow for them
• Developing sales strategies and approaches that are aligned with the wider account team
• Determining a storyline that ties our products to value and outcomes for the client
• Developing a medium- to long-term vision and roadmap for the ServiceNow platform in the client-specific business architecture
• Acting as trusted functional and technical ServiceNow advisor for your clients
• Preparing and providing answers to functional and technical questions
• Keeping up to date with new product releases and features in order to identify additional up- and cross-sell potential within your client base
• Benefiting from and engaging in our local and global solution consulting community to further develop our internal capabilities – with best practices, knowledge exchange and new ideas
• Sharing your knowledge and experiences with the wider ServiceNow community of clients and business partners

Qualifications

To be successful in this role you have:

• Leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 5+ years of working experience in a (pre-)sales role or in a strategic advisory/consulting role with sales experiences
• Ability and willingness to develop a deep understanding of the ServiceNow platform, its products for IT, HR, customer service and industry solutions
• Ability and willingness to drive complex multi-product opportunities based on C-Level narratives (ESM, Digital Transformation and much more)
• Demonstrated ability to prepare and handle functional/ technical conversations with clients
• Demonstrated experience of ‘getting things done’ in a complex working environment with several stakeholders
• Willingness to travel 
• Fluency in English and German (min. B2)

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgro