Technical Design Architect

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience.
We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

We are looking for a Technical Design Architect / Technical Design Engineer to join our growing Customer Care team. This senior individual contributor role sits at the intersection of design, frontend technology, and customer consulting, and plays a key part in driving customer adoption, product usage, and long-term success.

You bring deep expertise in UI/UX, frontend development, and SaaS consulting, and are passionate about translating customer needs into scalable, high-quality platform solutions. You think from the customer’s perspective and help them maximize the value of Staffbase — visually, technically, and strategically.

To support our customers, this role covers Monday to Friday, 9:00 am – 6:00 pm CET.

What you’ll be doing

• Act as a trusted technical and design advisor for enterprise customers and key stakeholders
• Translate business and technical requirements into UI/UX, styling, and frontend customization solutions aligned with product best practices
• Enable customers to build modern, accessible, and brand-consistent applications using Staffbase configuration options, custom frontend techniques, and AI-assisted capabilities
• Create mockups, prototypes, and design concepts to support decision-making
• Design and support frontend implementations using HTML, CSS, JavaScript, JSON, and modern frameworks (e.g. REST APIs, React ecosystem)
• Provide expert guidance on theming, custom CSS, layout strategies, and component- and widget-based architectures
• Own design-driven implementations end-to-end throughout onboarding and the customer lifecycle
• Partner with Technical Support Engineers, Onboarding Specialists, and Customer Care Agents on complex customer projects
• Identify technical risks, edge cases, and scalability concerns to prevent recurring issues
• Lead customer workshops with design, frontend, and technical teams and define implementation roadmaps
• Collaborate closely with Product Designers, UX Researchers, Frontend Engineers, and Customer Success Managers
• Bring structured customer feedback into product discussions to influence roadmap priorities and usability improvements
• Improve internal processes, documentation, and best practices with a focus on quality and efficiency
• Act as a Staffbase product expert with a strong customer-service mindset

What you need to be successful

• 5+ years of experience in frontend development, web design, technical consulting, professional services, or equivalent hands-on SaaS experience
• Degree in Visual Communication, Graphic Design, Interaction Design, Web Engineering, or comparable practical background
• Proven experience working with enterprise customers and cross-functional teams including Sales, Customer Success, Consultants, and System Integrators
• Track record of contributing to or leading complex, deadline-driven technical projects
• Strategic and execution-focused, able to translate vision into impactful results while thriving in fast-paced SaaS environments with shifting priorities
• Strong command of HTML5, CSS3, and JavaScript, with hands-on experience in React and modern frontend ecosystems
• Working knowledge of Tailwind CSS and component-based design systems
• Confident with tools such as Figma, Adobe XD, Photoshop, Illustrator, Miro, or similar
• Strong design sensibility and the ability to solve complex visual and UX challenges across pl