USA-Enterprise Data Operations Specialist

About Us:

Stericycle is now part of WM!!!  To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release!

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
 

Position Purpose:

Stericycle’s Customer, Contact and Contract data is key to the Service, Billing, and Invoicing success within the Commercial Process Operations Organization. This position supports Stericycle’s customers updating and maintaining the cleanliness and accuracy of Customer Data. This activity is critical for accurately servicing, pricing, invoicing and communicating our Customer base. Providing timely resolution to Customer Data Management issues is pivotal in improving revenue and customer satisfaction.

Key Job Activities:

• Responsible for customer and contract creation, customer pricing & fee changes, and Enterprise cancellation through system tools in all relevant systems
• Executes corrections on any inaccuracies discovered in customer & contract creation, and contract updates.  Must be able to deliver a high volume of work with extreme accuracy
• Support customer sales order management responsibilities: Updating/canceling sales orders and resolving orders that did not process or invoice
• Responsible for processing maintenance requests of various Master Data Management elements in SAP S4 to ensure accurate customer data is produced for reporting and invoicing.  This may include requests for customer master updates, contract edits, material updates, sales order edits, etc
• Responsible for every data element to be an accurate representation of our Customer base in addition to the services and prices that they have contracted for
• Able to root cause Customer issues based upon data inaccuracies and provide data oriented solutions to increase customer satisfaction and insure throughput of revenue.  By identifying the issue for customers, will be able to determine if a data correction is required
• Review, create and approve new/existing customer and material item master requests for all North America locations. Manage and process daily requests from multiple departments to add, edit or update customer or material master records in SAP
• Is fluent (and remains current) in all service lines offered in Stericycle’s Secure Information Destruction (SID) and Regulated Waste Compliance Services (RWCS) divisions in both the US and Canada, as well as every iteration of pricing methodology and fees for all Accounts
• Receives, organizes and executes data projects.  This includes pulling and comparing reports from CRM and other systems, interpreting that data on behalf of other partners, identifying and raising technical/system issues and communicating results and progress back to various partners
• Collaborate with team members to collect and analyze data for correct packaging of inputs prior to system entry
• Works with business leaders to identify opportunities for improvement
• Perform other duties and responsibilities, as assigned
   

Experience:

• Candidate should have 3+ years experience
• Compensation begins at $18.00 per hour or higher depending on experience

Benefits:

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition