Customer Service Representative

Posting number: 11673

Department: Zoo

Job classification: Customer Service Representative

Posting type: Open

Categories: Customer Service, Zoo

Summary

The Virginia Zoological Park in Norfolk, VA is seeking to hire an enthusiastic Customer Service Representative. The Customer Service Representatives (CSRs) are the first employees that the customer interacts with when visiting the Zoo.  CSRs use a Point of Sale register to sell admissions, memberships and other Zoo items, promote upsell opportunities, and provide information to visitors on programs, events, and general information either in the ticket booth, membership desk or other sales location.

The Virginia Zoological Park is committed to saving and protecting the world's wildlife by inspiring a passion for nature and taking conservation action at home and around the world.

Examples of duties

Essential functions include but are not limited to:
 

• Greet and interact with guests.
• Answer on-site guest questions and resolve guest issues.
• Accurately process monetary transactions and adhere to all cash handling policies.
• Introduce non-members to the Zoo Membership program highlighting benefits and value.
• Process admission tickets, membership enrollments/renewals/gifts through CRM software.
• Maintain and update membership database ensuring accuracy.
• Supports events by staffing check ins, membership sales, and maintaining lines.
• Participates in a rotating supervisor schedule weekly and supports end of day sales reconciliation, contribute to preparation / closeout of tills utilized by Guest Services team.
• Supports the Guest Services Manager with the success of events, programs, and projects the department is involved in.
• Performs other duties as assigned.

Qualifications

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

The preferred candidate will have previous customer services and telephone experience

Supplemental information

Work Location:  Virginia Zoological Park, 3500 Granby St.., Norfolk, VA 23504

Work Hours:  This position is permanent part-time working 32 hours per week, Typical Schedule: Sunday-Wednesday 8:00 am – 4:30 pm, adjusted for events as needed.