Products & Services Manager or Senior Products & Services Manager

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*Depending upon the qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy*

This is a senior individual contributor role within the professional hierarchy. The hiring manager may hire at the Senior or Non-Senior level based on experience and qualifications.

Position Summary:

Oversees the management of complex P&L driven products, programs and services offered across large regions of the regulated or non-regulated footprint. Normal responsibilities include the development and maintenance of products for a portfolio approach to drive customer satisfaction and profitability. This position provides leadership and guidance to others without having formal management or supervision responsibilities. Sr. Products and Services Managers are innovative leaders that drive the program performance enhancements by coordinating efforts with stakeholders that lead to short- and long-term benefits.

Responsibilities:

This role will primarily work with the non-residential Energy Efficiency and Engineering team to manage a profitable products and service portfolio in collaboration with key internal and external stakeholders. The products under management are in various stages of maturity and include a variety of C&I Complex projects that may include multiple energy-related technologies.

A breakdown of general responsibilities is as follows:

50%:

• Leads and facilitates a group that manages profitable products & services in collaboration with key internal stakeholders and external stakeholders, to create alliances and execute successful customer initiatives.

• Mentor and act as an informal leader to other team members to assist their product performance and management capabilities.

• Standardize products, programs and services across all jurisdictions where business justification exists.

• Deliver on expected P&L, financial growth, customer satisfaction and regulatory objectives for products, programs & services.

• Develop, communicate and execute long-term/ annual product plans, market and segment plans to deliver financial results in total and for each jurisdiction.                                                                               

• Deliver plans within capital and O&M budget.

• Understand and interpret EM&V reports and adequately represent product related areas.

• Continually reviews work processes within assigned products, programs, and services and takes timely action for improvement.                                                                       

• Develop capital and O&M budgets for product, programs and services.

30%:

• Develop products, programs and service enhancements to improve market effectiveness and work with Product Development on new product initiatives.

• Identify and facilitate needed improvements, develop and implement promotional strategies and expand offers to other jurisdictions when/where appropriate.

• Set objectives and execute or adjust strategies and plans for product development, and optimal product mix and promotion.

• Work with product stakeholders to develop and implement marketing campaigns for the Products when approved.  Measure and report on performance.

• Work with product stakeholders to investigate and pilot new technologies, delivery channels and product extensions

 15%:

• Develop product lines of products, programs and services that identify and facilitate needed improvements, develop and implement promotional strategies and expand offers.

• Lead the development of strategies for promotion of all products, program and services.                                                                                                   

• Manage and modify contractual obligations for the program.                            

• Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders.

5%:

• Direct develo