Property Good Hands Repair Network Inside Technician - Remote

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment.  This includes time off, healthcare, retirement, and more.  That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

A Day in the Life of a Property Good Hands Repair Network Inside Technician:

The Property Good Hands Repair Network Inside Technician, analyzes, and processes mitigation invoices for payment to ensure accurate payment amount. The individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

 

You're a great match for this role if you have mitigation experience as a vendor.

Key Responsibilities:

• Uses technical skills experience to ensure invoices reviewed are timely and proper
• Researches and responds to moderately complex and occasionally complex customer/vendor communications, concerns, conflicts or issues

  
Training – Develop and Deliver

• Advises management on coaching and mentoring opportunities Assists in assessing unit needs for training and development May lead or facilitate formal training for adjusters, processors or vendors
• Analyzes mitigation bills to assess appropriateness of charges and detect duplicate billings
• Reinspects or reviews vendor mitigation estimates, makes corrections and mitigation recommendations and determines correct settlement amounts
• Analyzes usage of mitigation vendors and identifies ways to improve usage and vendor partnerships

 
Vendor Management

• Develops, manages and audits relationships with vendors in the Allstate preferred vendor network

 
File Documentation and Reporting

• Summarizes documents and enters into claim system notes Documents a claim file with notes, evaluations and decision making process

Preferred Qualifications:

• 2+ years property estimating experience (preferably within Xactimate)
• 1+ years experience with Xactanalysis preferred
• Ability to interact effectively with internal or external customers and act with empathy
• Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation
• Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Applies general and occasionally broad industry knowledge to discipline practices, including best practices, to support the business unit
• Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recogn