Improvement Leader-Senior

Senior Improvement Leader, Practice Operations 

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Practice Operations team in the role of Senior Improvement Leader.

The Senior Improvement Leader partners with leaders and team members at all levels to drive measurable, sustainable results aligned with Indiana University Health’s systemwide and regional priorities. This role deploys strategic improvement programs and facilitates breakthrough performance for highly complex, cross‑functional initiatives.

The Senior Improvement Leader strengthens organizational capability by developing and embedding a Lean Management System—grounded in Toyota Production System principles and High Reliability Organization practices—with leaders and team members. Additionally, the Senior Improvement Leader provides guidance and support to less experienced team members, modeling Indiana University Health values and serving as a resource to elevate improvement practices across the organization.

Key Relationships

Reports to: Director of Operational Excellence- System Services

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor's Degree or equivalent years of experience is required.
• Requires 5-7 years of relevant experience.
• 5-7 years relevant LEAN experience with complex matrix organization leading through influence is required.
• 2 - 3 years of experience with complex matrix organizations is required.
• Project management experience required. 
• Experience utilizing techniques (at least 4 of the following) such as: VSM/VSA, DMAIC, Scientific thinking, operating systems, Training w/in Industry (TWI), 3P, various problem-solving tools, system thinking, Just Culture, High Reliability Organization (HRO), SIPOC and FMEA is preferred.
• Requires basic proficiency in MS Office. 

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.  IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. 

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access