Overview
This position provides night-shift Operations Watch Officers (Mid and Senior level Operations Specialists) to support the Secretary of Commerce’s Commerce Information and Operations Center (CIOC).
Background
This contractor position assists the U.S. Department of Commerce in remaining prepared to respond to, and recover from, the unexpected.
The ideal candidate understands how to coordinate on all-hazard emergency management issues; can quickly “connect the dots” in fast-moving external events; understands a “chain of command”; can communicate in person and over the phone clearly and succinctly; is a strong writer with solid MS Word skills and able to research, analyze, write, edit, and proof; is exceptionally reliable; can remain calm and be decisive under pressure; and is able to understand and follow SOPs and use templates. This person will effectively collaborate and coordinate with people at all levels of government, in non-governmental organizations, and in the private sector.
Work is performed in an office environment, unclassified through and including a SCIF, at the Commerce Headquarters in Washington, DC; free parking is available for night shift Operations Watch Officers. This is an on-site position; teleworking is not allowed.
As the situation dictates, the Operations Watch Officer may be required to deploy via personal vehicle to perform CIOC watch duties at a Commerce continuity facility, a less than 2 hour drive from the Commerce Headquarters.
Responsibilities
Perform as a night shift CIOC Operations Watch Officer.
Maintain and communicate situational awareness across all hazards including natural disasters and National Special Security Events, as well as human-caused and technological incidents.
Communicate and coordinate clearly in person, over the phone, and in writing to enable a proper, timely emergency management awareness and incident response.
Prepare operational, alert and notification, and situational awareness reports for a variety of incidents and situations per the CIOC SOP; research, analyze, write, edit, proof, obtain approval of, and distribute timely, quality work products for internal and external use.
Produce alert and notification messages through the Commerce Emergency Notification System (Everbridge) to rapidly notify personnel of significant incidents based on SOP.
Monitor and respond to emails received by the CIOC email accounts on classified networks and to phone calls received on the CIOC Watch Officer phone lines.
Collect, compile, and analyze SIPRNet and JWICS message traffic to alert appropriate leadership and organizations to significant incidents that could impact the Commerce mission, personnel, and or infrastructure.
Conduct scheduled and ad hoc testing of voice, audio, and data communications systems to ensure all systems (e.g., SIPRNet, JWICS, vIPEr, internet, phone, and SVTC) are fully operational.
As requested, develop and/or revise templates and tailored reports to support CIOC incident management and continuity of operation responses.
As requested, assist in drafting, reviewing, and implementing new and revised CIOC policies and SOPs.
As required, deploy to perform CIOC Watch Officer duties from the Commerce continuity facility, a less than 2 hour drive from the Commerce Headquarters.
WORK SCHEDULE:
After roughly 3 weeks of day shift orientation/training, followed by 1 or 2 months of night shift working side-by-side with an experienced contractor CIOC Operations Watch Officer, the individual will integrate into the CIOC night shift working solo 12 hour night shifts.
Night shift report time is 5:45PM for a 15 minute shift change, followed by a 12 hour shift, with the final 15 minutes ending at 6am after turnover to the oncoming federal watch staff.
This position is planned to work 85.75 hours (7 x 12.25 hour shifts) over each 2 week period, with the Work (W) and Off (O) weekly schedule typically being: Week 1 – WWOOWWW (61.25 hours), Week 2 – OOWWOOO (24.5 hours), then repeat the 2 week schedule.
Qualifications
Approximately 4 years’ experience as an Operations Watch Officer/Stander (Operations Specialist) with at least 2 of the years’ experience desired at a national operations center (i.e., one or more of the 15 Executive Departments).
Watch experience in all hazard operations and incident management (e.g., natural disasters, National Special Security Events, as well as human-caused and technological incidents).
Active Top Secret security clearance and be SCI crossover eligible. Simply being “SCI eligible” is not sufficient – besides having a current investigation, you must be either currently SCI indoc’d (read in) or have been debriefed f