Customer Service Specialist (m/f/d)

Your Responsibilities

After-Sales Management for France: 

• Lead and oversee after-sales support operations across France, ensuring a smooth customer experience.

Spare Parts Management for EMEA: 

• Provide dedicated support to spare parts supply management across the EMEA region.
• Spare Parts Availability: Monitor and maintain appropriate stock levels of spare parts for France and EMEA service centers, ensuring parts are available when needed.
• Regularly communicate with HQ to forecast and ensure the availability of parts.
• Track and reduce replacement and credit note costs by ensuring better parts management and availability.
• Registration of Parts
• Creating Parts invoice to Main Distributor 

Key Customer Support: 

• Engage with key French customers to manage their after-sales needs.

Repair Center Support: 

• Work closely with repair centers to ensure optimal training and performance, including audits and process improvements.
• Improve customer satisfaction through faster repair times and better spare parts availability. Streamline spare parts management and improve supply chain efficiency across regions.

Your profile

• Experience in Customer Service, Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 5 years of experience in spare parts management, after-sales service, or supply chain management within a technical or manufacturing environment.

 Technical Skills:

• Expertise in spare parts logistics and supply chain management.
• Proficiency in demand forecasting and ERP/inventory management systems.
• Strong understanding of cost control strategies and supply chain process optimization.

Language Requirements:

• Fluency in French and English (spoken and written) is mandatory, German and Mandarin is a plus. 

Soft Skills:

• Excellent communication and negotiation skills, with the ability to manage relationships across regions.
• Strong organizational and project management abilities.
• Analytical mindset with a focus on continuous improvement.

Contact Us

• To grow with us in a dynamic and fast-growing environment
• The possibility to work independently in an experienced, vibrant and highly motivated team
• The chance to develop and implement your own ideas
• Gym allowance