Director of Operational Excellence

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Director of Shared Services & Operational Excellence provides support and application of DBS (Danaher Business System), Project Management (PMO), Learning and Development (L&D) and oversight of key shared services functions that span across North American Commercial (NACO) Client Services. The individual will have 4 direct reports and lead initiatives that improve business results in order to meet the requirements of our customers. The position includes chief of staff responsibilities to the NACO Vice President of Client Services leading operational and strategic excellence through devising improvement strategies, coaching department leaders on operational success, analyzing and interpreting results, and proposing recommendations throughout the organization that drive both lean and growth principles. In this role, the individual will also facilitate Kaizens to drive change in a fast paced "ever changing" environment leveraging strong interpersonal, professional, and collaborative skills. The role is responsible for driving learnings and work through others at all levels, utilizing a very "hands on", Gemba based approach to applying and teaching DBS.

The individual will also support the overall Quote to Cash organization within Client Services and work directly with other Commercial partners within; Field Sales, Inside Sales, Finance, Marketing and Service organization leaders to provide improvement, consultation and execution leveraging the Danaher Business System (DBS) model, project management and drive learning and development strategy. The individual will interact with peers, leadership, and field employees on a daily basis, building strong partnerships and support of the NACO contract base. 

At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. This position is part of the North America Client Services organization and will be on-site based out of Brea, CA. This role reports to the Vice President of North America Client Services. If you thrive in a fast paced, leadership role in a diverse global team and want to work to build a world-class Service organization—read on.

In this role, you will have the opportunity to:

Execute the Chief of Staff role for the North America Client Services leadership team:

• Direct the creation of the monthly Operational Reviews for the Client Services leadership team to track progress against the annual objectives and priorities. By utilizing DBS tools such as bowlers for monthly KPI tracking, Action Plan’s for monthly deliverable tracking, and PSP forms (Problem Solving Process) for the development & tracking of countermeasures.
• Partner with Client Services leadership to establish priorities and annual associate objectives and cascading processes to ensure objectives support strategic initiatives; Establish improvement strategies for Client Services through partnership with department leaders while supporting focus on the top priorities and objectives.

Lead the NACO Shared Services Functions to advance the organization in:  

• Direct oversight of the following shared services functions: Analytics (Informatics), DBS, Project Management (PMO), Learning and Development and Order Management; Senior Leader responsible for the US Call Center for customer ordering while advancing the customer experience through driving innovation and collaboration with other commercial functions and enhancing the our CSAT, NPS and CES capabilities and metrics.
• Partner with Sales, Service, Marketing etc to set the strategy and manage the overall Low Supply process of our products.

Build DBS muscle within the North America Client Services organization to support achieving organizational priorities and associate development.

• Work with and coach Client Services team to install and drive excellent daily management (DM) and problem-solving processes (PSP) to find root cause and countermeasure for driving/delivering growth plans; Utilize a variety of DBS too