Field Applications Engineer

Description

• Consults with existing and potential clients to assess and understand equipment needs and systems requirements.
• Provides expertise and support to sales teams to communicate products, services, and client needs.
• Ensures that customer needs are met, which may include product modifications.
• Proposes improved materials or products to customers and explains benefits of changes.
• Provides support to customers and resolves problems with installed equipment.
• Assists with research and development of new products.
• Providing customers with step-by-step guidance to resolve technical problems.
• Documenting error reports and monitoring performance metrics.
• Performs other duties as assigned.
• Provide technical training to distributors, agencies, and contractors.
• Help develop training materials, such as PowerPoints, Instructions, Guides, and Video instructions content.

Requirements

MINIMUM EXPERIENCE:

• Bachelor’s degree in Electrical, Mechanical Engineering, Computer Science, or equivalent work experience
• 5 years of sales, or related product experience

PREFERRED EXPERIENCE:

An ideal candidate would have prior traffic industry with exposure to:

• Traffic cabinet (NEMA TS2, 33X, and ATC)
• Traffic controllers
• Vehicle Detection systems
• Field Wiring
• Lighting

REQUIRED SKILLS:

• Strong interpersonal, analytical, organizational and follow-up skills.
• Solid problem-solving skills. Highly technical, quickly grasping how things work.
• Presents technical concepts, ideas, and information in terms that both engineers and non-engineers can understand.
• Excellent sales and customer service skills with a proven ability to explain technical products to non-technical audiences.
• Ability to apply engineering, technology, or other related principles to product sales.
• Excellent attention to detail.
• Proficient with Microsoft Office Suite or related software.