Commercial Fuels Account Manager

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

 

 

SUMMARY:

We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our guests. 

You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders.  You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

What You’ll Love About Us

• Health Benefits: Medical with HSA and FSA options; three plans to choose from to fit your needs. Dental, Vision, Teladoc, Employee Assistance Program.
• Prepare for the Future: 401K Retirement Plan with company matching.
• Rest and Relaxation: 4 weeks Paid Time Off, 9 Paid Holidays and 2 Floating Holidays.
• Financial Peace of Mind: Company paid Short-Term Disability, Life and AD&D Insurance.
• Learning and Development: LinkedIn Learning.
• Additional Perks: Long-Term Disability Insurance, Accident/Critical Illness Insurance, Legal/Identity Theft Protection.
• Schedule: Monday through Friday
• Compensation: $55k to $60k base salary(DOE), plus bonus & retention commissions

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Operate as a lead point of contact for any and all matters specific to your customers

• Build and maintain strong, long-lasting customer relationships

• Identify SOW opportunities within territory with existing guest accounts

• Completion of Annual Account Reviews for all top tier guests

• Schedule, organize, and host monthly site appreciation events at our company owned Cardlock sites

• Delivery of cards, maps, and misc. items per guest requests

• After hours on call responsibilities to include response time under two hours

•  Review and management of Comparative Report for gallon fluctuation on all managed accounts

• Successfully communicate received customer requests to Customer Service using online portals while staying within Customer Services processes

GENERAL RESPONSIBILITIES:

• Promote and support company image standards
• Cross train and/or act as back up for other positions in the department
• Adheres to all city, county, state and federal regulations
• Stay familiar with the Company Handbook and Company Policies
• Communicate effectively with team members in other departments to resolve problems and provide information as needed
• Work in a safe manner at all times and report all accidents immediately

QUALIFICATION REQUIREMENTS:

• Proven account management or other relevant experience
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-Level
• Experience in delivering client focused solutions based on customer needs
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills

EDUCATION and/or EXPERIENCE:

Associates Degree (A.A.) or equivalent from a two-year college or technical school.  2-3 years of outside B2B Sales Experience in a similar business environment preferred.  Other education/experience may be considered as a substitute.  

LANGUAGE and/or COMMUNICATION SKILLS:

• Read and comprehend complex instructions, correspondence, emails and procedural manuals. 
• Write simple correspondence. 
• Effectively present information in one-on-one and small group situations to customers and other team members. 
• Communicate with personnel utilizing Company software and customer management tools. 

World Fuel Services, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.