Customer Success Manager - German Market (H/F)

<p><strong>🤓 Lengow, an intelligent and automated e-commerce platform :</strong></p><p>Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.</p><p>All jobs are open in Nantes/ Paris/Barcelona.</p><p><a href="https://blog.lengow.com/fr/interview-du-mois-marlene-sazerac-customer-developer-team-manager/" rel="nofollow noreferrer noopener">Marlène</a>, Head of Customer Success and the whole team (composed by 12 persons from an international context) are looking for a new Customer Success to take care of our customers and to make them grow.</p><p><strong>⌨️ Your main tasks would be as follows :</strong> <br/><br/>• Development of the client’s portfolio, through upsells actions and new business offers <br/>• Develoment of existing customers, identification of business opportunities in order to generate more revenues (farming, cross sell and additional services). <br/>• Customer relationship management, contract follow-up, commercial follow-up and loyalty building. <br/>• You will also ensure the overall customer satisfaction (limiting churn), in particular in close work with our Support team, based in Nantes, and the rest of the teams (BackOffice, Legal, Marketing).</p><p>By joining the Customer Success team, you will be able to :</p><p>- Be in direct contact with the customer in order to discuss, understand their needs and accompany them in their projects.</p><p>- Be the link with the different departments of the company and be a real conductor within Lengow in order to satisfy the needs of our customers!</p><p>- Become an expert in all aspects of e-commerce in a stimulating environment where learning is continuous</p><p><br/></p><p><strong>🪜 Hiring Process :</strong></p><p>1. TAM interview with Alexandre.</p><p>2. Manager interview with Marlene, our Head of Customer Success Manager.</p><p>3. Role Play with Marlene and a member of her team.</p><p>4. Itw with Sébastien our CEO</p><p>5. Reference taking, then hiring promise.</p><p><strong>Requirements</strong></p><p><strong>🏹 We are looking for someone with the following experiences and skills:</strong></p><p>• You have at least 3 years experience in the digital sector (e-commerce or Saas), and have successful commercial experience in a similar position with a focus on key accounts (Account Manager or Customer Success Manager)</p><p>• You will be able to work in a fast-paced environment, with a good knowledge of the market and a good understanding of the market and its needs. </p><p>• You are fluent in German, English (and French if possible)</p><p>• You have a good command of Excel</p><p>• Finally, you like to take up ambitious challenges and share our passion for digital</p><p><strong>Benefits</strong></p><p>✨ <strong>Joining Lengow is also an opportunity to benefit from many advantages :</strong><br/></p><ul> <li>Annual Salary: 50000 Euros</li> <li>Ticket restaurant 8 euros by day</li> <li>Malakoff Humanis Private insurance &amp; Prevoyance.</li> <li>Hybrid remote policy</li> <li>Flexible hours</li> <li>Bike mileage allowances or 50% of transportation tickets.</li> <li>Remote allowances</li> <li>Professional events (Devoxx, Meetup ...) and regular internal cohesion.</li> </ul>