Quality Management Systems Specialist/Training Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES:

QMS Specialist:

• Maintain customer complaint process and ensure responses to customers are timely and accurate
• Track KPI related to customer complaints and provide insight to site leadership
• Coordinate with site leadership on root cause investigations (RCI) and track results for trend analysis
• Assist with creation of operating procedures, policies and forms for the Texas City Complex
• Maintain a library of all control documents for the terminal and ensure all employees can access library.
• Lead site internal and external audit processes to ensure compliance with all site and regulatory requirements.

Training Coordinator:

• Develop, plan, and implement technical training programs for field staff and new employees.
• Maintain training course materials to ensure information is always updated and available.
• Develop creative and innovative training programs for skill enhancement, performance improvement, career development, etc.
• Select appropriate training methods or activities (e.g., simulations, mentoring, on-the-job training, professional development classes, etc.)
• Assess instructional effectiveness and determine the impact of training on employee skills and KPIs.
• Manage and maintain online training systems and ensure staff stays compliant with all training requirements.
• Ability to conduct and administer training material in a classroom setting and in the field.
• Inform employees on scheduled training and track their progress by maintaining employee training files, to include training testing, certification, and demonstration records in accordance with company retention requirements.

SUPERVISION:

• Oversight of contractor training.

JOB RELATED KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional communication skills and comfortable speaking to crowds
• Ability to train and teach in a clear, concise manner.
• Ability to motivate the trainees to achieve high levels of performance.
• Ability to develop innovative ideas to meet the evolving organizational needs.
• Advanced organizational skills with the ability to manage multiple assignments and assess and analyze data.

TYPICAL PHYSICAL REQUIREMENTS OF POSITION:

• Lift and carry – 35lbs.
• Climb vertical ladders and stairs.
• Agility – board a floating marine vessel from dock structure.
• Vision – correctable to 20/40.
• Sit and stand for extended periods of time.
• Work in inclement weather for prolonged periods of time.
• Work in elevated areas such as top of equipment structures.
• May need to work overtime to conduct additional training.

QUALIFICATIONS:

• Must have valid driver’s license.
• Must be able to obtain Transportation Worker’s Identification Card (TWIC).

EDUCATION and EXPERIENCE:

• Bachelor’s degree from an accredited university or college in education, business, finance, or any other relevant field or equivalent 5+ years’ experience in lieu of a four-year degree.
• Proven work experience in quality management, training coordinator, Trainer, Training Facilitator, or similar role
• Hands-on experience coordinating multiple training events in an industrial setting.
• Experience with e-learning platforms
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Experience with ISO 9001 a plus
• Experience with technical writing a plus