Instructional Designer Intern (Winter/Spring 2025)

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Location(s): Austin, TX, US

About the Department

The Customer Support technical training team is responsible for onboarding all new hires, as well as upskilling existing team members. We excel in providing comprehensive technical enablement to individuals within the Customer Support department, whether they are just embarking on their journey with Cloudflare or are seasoned experts looking to develop their skills. We’re committed to ensuring every member of our Customer Support team, regardless of their experience level, receives individualized and thorough training that equips them with the skills and knowledge required to excel in their roles and deliver exceptional Customer Support.

What You’ll do

To support our growing business and expanding Support team, we are seeking an experienced Instructional Designer and eLearning developer.

In this role, you will be responsible for developing and maintaining online learning materials for our Customer Support department. You will apply established instructional design methods to create effective asynchronous and blended learning solutions, utilizing industry-standard e-learning tools such as Articulate Storyline, Rise, and Captivate.

Additionally, you need to support the administration and maintenance of the Customer Support online course catalog within the Customer Support section of the Cloudflare LMS.

Responsibilities 

• Contribute to the development of engaging instructional materials for technical support professionals, applying foundational writing and instructional design principles.

• Acquire knowledge of Cloudflare products and assist in translating complex technical information into accessible learning content.

• Support the creation of a variety of instructional materials, including simulations, job aids, assessment questions, and graphics, to enrich the learning experience.

• Participate in the review and management of course content within the Learning Management System (LMS), ensuring materials are up to date and effective.

• Work with cross-functional teams across different time zones to foster collaboration and achieve project objectives.

• Adapt to evolving scripting templates and assist in streamlining eLearning production processes while maintaining quality.

• Stay informed about trends in Learning & Development to integrate new technologies and techniques into instructional practices.

Skills and Requirements

• Some experience or coursework in Instructional Design, adult learning theory, or a related field.

• Basic understanding of instructional design principles.

• Ability to simplify complex information into clear, structured content.

• Familiarity with eLearning authoring tools (e.g., Articulate Storyline, RISE, or similar).

• Basic skills in content development tools like Adobe Creative Suite and Microsoft/Google Suite.

• Willingness to learn about learning management systems (LMS) and how to enhance user experience.

• Education and/or experience in web design, networking, or other computer science related field(s).

• Must be able to work 40 hours a week.

• Must be able to commit to a 12 week program between January and April 2025.

Bonus Points

• Familiarity with Cloudflare’s products would be very beneficial.

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