Sr Lead Product Manager Portal

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Product Manager for the Platform is responsible for aligning strategy and executing the roadmap for the Lumen Platform, which provides digital capabilities that solve customer challenges and distinguish Lumen in the global marketplace. This role focuses on enhancing the experiences of users, developers, and employees across Lumen’s enterprise customer portal, developer portal, and API products. The individual in this role collaborates closely with cross-functional teams to drive development & integration, establish and maintain alignment between the customer experience and development roadmaps, ensure adherence to standard design principles, support efficient & effective operational execution within a scalable framework, and serve as an advocate for customers, developers, and employees.

The Main Responsibilities

• Work collaboratively and cross-functionally across product management, product development, engineering, marketing, and operations to achieve the organization’s goals, objectives, and strategic priorities and to bring the vision for the Lumen Platform to life.
• Advocate for, and drive adherence to, Lumen’s API-first strategy and approach to development of platform applications and experiences.
• Bridge the gap between customer needs, business requirements, and technology to ensure that portal experiences and API products are valuable, easy-to-use, address customer’s needs, and are aligned with the organization’s strategy and objectives.
• Engage regularly with customers and users of the platform to understand their business challenges, pain points, and needs and leverage insights to inform the platform development roadmap.
• Drive execution of the platform development roadmap through definition of capabilities and features and collaboration design teams, engineering teams, users, and stakeholders through design, development, testing, and release phases.
• Apply change management practices that ensure solutions, services, and solutions related to the platform portals and API products are baselined upon release and all changes thereafter are thoroughly scrutinized for justification and impacts to the platform and users are thoroughly evaluated.
• Identify opportunities for improvements to the end-to-end development roadmap execution process to address inefficiencies. Drive key learnings from launches back into the organization to support continuous improvement
• Advocate for the needs of customers and platform users through engagement in platform development roadmap definition and identification of platform capabilities and enhancements that solve customer challenges.
• Adhere to governance processes and operational support frameworks and ensure teams are operating within standard design principles and receiving appropriate requirements and support from the broader organization.
• Coordinate with leaders, stakeholders, and cross-functional teams to ensure appropriate prioritization, resourcing, and velocity needed to achieve business goals.

What We Look For in a Candidate

• Bachelor’s degree or equivalent education and experience in a relevant discipline; Master’s degree is a plus
• 8+ years of experience in Product Management and/or Product Development in the technology or telecommunications industry working with digital platforms, portals, and APIs 
• Working knowledge and understanding of APIs, API design principles & frameworks, and relevant technologies
• Experience with digital platforms, customer portals, and/or web applications and working knowledge of web development technologies, user experience design & research, software development methodologies, and analytics tools & techniques
• Strong aptitude for analyzing data, identifying & troubleshooting issues, and developing solutions to complex operational and technical issues that affect the customer experience on the platform
• Outstanding communication and interpersonal skills that enable effective collaboration with diverse teams, stakeholders, and customers; Ability to create clarity and drive focus in complex and d