Sr. Consultant, Client Success

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

NA Client Success works with all client segments, including: issuers, acquirers, processors, and merchants headquartered in North America to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, operational account planning, back-office support, and customer performance reporting.  

The Sr. Consultant, Client Success, is an individual contributor responsible for supporting North America pooled clients. This role requires knowledge of industry best practices, client-facing technical consulting experience, and calls for deep collaboration and partnership with cross-functional leadership across Client Services, Sales, Product, and Technology.  The candidate must demonstrate payments industry knowledge and knowledge of Visas capabilities to solve complex problems and take a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations. 

The role requires a keen insight into Visa product offerings, best practices, and calls for deep collaboration and partnership with leadership across Client Success, Sales, Product, and other internal stakeholders.    

• Partnering with the Sales Account Executives to support new business development opportunities.
• Visionary expertise identifying efficiencies and the tools and applications related to those efficiencies.
• Proactively identifies and solves complex problems that impact the management, relationship, and direction of the business.
• Building and maintaining relationships with Senior Leadership, Product, Sales, and Account Management.
• Independently formulating decisions that may have significant operating and financial impact to Visa initiatives, reputation, and clients.
• Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back-office processing). 
• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services. 
• Represent the voice of the client to internal stakeholder organizations through accurate business requirements and ongoing advocacy
• Establish and foster relationships with client and internal stakeholders at all levels of staff, senior and executive management

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Experience in a client-facing accountability role
• Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at senior leadership levels
• Proven track record of leading complex, cross-functional initiatives and delivering results in a fast-paced, dynamic environment
• Leader and thought partner on cross-functional crisis management team as needed, often through crisis that has no precedent
• Working knowledge of payment systems including authorization & clearing systems, client connectivity, and settlement services
• Excellent verbal, written, presentation and interpersonal skills
• Strong collaboration skills
• Self-starter and organized
• Strong leadership skills
• Demonstrated technical aptitude
• Able to set priorities, influence others, and