Registered Nurse: Regional Director of Resident Care

Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates have the opportunity to learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!
The Regional Director of Resident Care develops Benchmark Quality Service in the areas of resident care, resident programming, and compliance to state regulations and Benchmark policy. This position promotes and integrates the mission and philosophy of Benchmark Senior Living in the development and support of the Resident Care and Memory Care guidelines, policy, and procedures, risk management, regulatory compliance, talent development and ongoing quality improvement programs. The RDRC is the clinical/healthcare oversight for Benchmark Quality Service and the Benchmark communities, always resident and family focused, and striving toward excellence in community service and profitability. This role will travel to communities in western CT, 2 locations in LI, 1 location in NY and 1 location in VA. Monthly car allowance provided.

PRINCIPLE DUTIES AND RESPONSIBILITIES
Resident Care
• Provides direction and assistance to Resident Care and Memory Care departments as needed.
• Monitors community resident levels of care and service provisions
• Monitors quality care measures and designs programs to address systems deficiencies.
• Acts as mentor to RCD’s/MMD’s and SRCD’s
• Provides supervision and direction of the regional Resident Care Specialist.

Sales
• Identifies and executes needed collaborations to enhance communities’ service provision and marketing efforts with regional and corporate operations teams. Participates in outside committees and organizations relevant to Resident Care and Alzheimer’s/dementia care.
• Demonstrates the ability to represent the community in a wide variety of public settings, including, but not limited to, making presentations to large groups and meeting community professional and government leaders.
• Provides assistance to the Director of Community Relations, Executive Director, and department managers with particular attention to the medical, legal, financial, and business communities who may influence the senior market.

Strategy
• Develops guidelines, standards, and practices for Resident Care.
• Collaborates with Resident Care Leadership team in the development of guidelines, standards and practices for Memory Care and Programming
• Develops ongoing quality improvement programs for resident services and memory care.
• Participates in development of new systems to result in customer/resident focused environment and company profitability.
• Determines and develops risk management programming and communication of issues.
• Performs trend analysis of clinical outcome and other “at-risk” reports.
Structure
• Sets standards for resident service delivery including recommendation on staffing levels, roles, and responsibilities, pricing strategies, and program differentiation and implementation.
• Provides support to Resident Care, Memory Care, and programming departments.
• Review effectiveness of current programs, processes, and profitability
• Assists with national contract management (to support Resident Care)
• Actively participates in risk management programs.
• Oversees resident and dementia care in conjunction with Regional Operator-providing direction and assistance as needed.
• Plans, implements, and evaluates a rent up occupancy strategy.
• Participates in the identification and development of product development and value adds.
• Provides routine quality and memory care audits of communities within the cluster.
• Attends tracking meeting when in the communities.

Talent Development
• Determines and implements activities geared towards leadership development among associates in Resident Care and Memory Care
• In conjunction with Executive Directors, is responsible for onboarding new RCD.
• Focuses on decreasing turnover and increasing retention of solid talent.

Training
• Develops and implements training and education programs at both the cluster and organizational level.
• Provides assistance and education of technology in support of