Lead BMC Helix Service Desk Professional

About Aleut Federal

Aleut Federal is an Alaskan Native-owned enterprise dedicated to supporting the Unangax people of the Aleutian Islands. We provide top-notch service to various branches of the federal government and prioritize community involvement. Our culture encourages growth, diversity, and inclusion, and our motto, "We are One," reflects our unity and purpose.

Position Summary:

• Lead developing and implementing comprehensive service management solutions using BMC Helix Enterprise Service Management.
• Have at least four (4) years of experience administering, maintaining, and developing BMC Helix IT Service Management Software.
• Design, develop, and maintain BMC Remedy workflows and forms; BMC Helix/Remedy reports and dashboards; and BMC Business Workflow.

• Provide technical support for BMC Remedy ITSM applications.

• Have and hold ITIL 4 Managing Professional certification, BMC Certified Professional certification
• Have a BSc/BA in IT, Computer Science, or a relevant field.
• Public Trust clearance is required.
• This position is contingent upon award.

Salary/Rate Range $84K-$104K

We are accepting ongoing applications for this position.

Aleut offers the following benefits to eligible employees:

• Health insurance
• Dental/Vision insurance
• Paid Time Off
• Short- and Long-Term Disability
• Life insurance
• 401k and match

At Aleut, our culture thrives on diversity, inclusion, and collaboration. By integrating diverse perspectives, we open up new possibilities, foster innovation, and fully harness our team's potential. We are committed to creating an environment where every employee feels valued, included, and inspired to grow and find purpose. Join us and be part of a culture that celebrates differences and belonging for everyone, without regard to race, color, religion or belief, national, social, or ethnic origin, sex, pregnancy, marital status, age, physical, mental, or sensory disability, sexual orientation, gender identity and/or expression, or past or present military service. We welcome everyone as they are!

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