☎ Community Phone

Community Phone is building the Toast for phones. We are the friendliest phone company in the country, supporting >20,000 customers nationwide.

Our product is designed around the physical phone -- the desk phone sitting next to your cash register. We are here to make sure you stop missing calls, your team can use the business phone number in the field, and your customers keep coming back. Outside of our business product, we also have a consumer product that blocks millions of phone scams per year.

Our team is ~70 people strong, across 15 countries. We are cash flow positive.

Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots – one call at a time.

🌟 About the role
Community Phone already works.

We’ve reached 8-figure ARR with strong product-market fit, disciplined unit economics, and a lean team. Most growth to date has come from Google (organic + paid) and traditional media. 

The bottleneck is not analytics, tooling, or alignment.

The bottleneck is opening the next scalable acquisition channel and making creative work at scale.

We’re hiring a Growth Lead, Acquisition to own that problem end-to-end:

• Identify a new non-Google channel
• Make it viable through creative and execution
• Scale it responsibly
• Decide what lives and what dies
• Please note: This is not a coordination role. This is an ownership role.

Your Mission

Your job is to build and scale a new acquisition channel outside of Google, with creative as the primary lever.

Within ~90 days, success looks like:

• Meta, TikTok, or another non-Google channel - or amalgam thereof - producing at least $100k of new ARR per month
• Scaling at or below target CAC payback or target CAC:cohorted cash 3yr LTV ratio (net of experimental spend)
• A repeatable creative testing system that produces winners
• Clear conviction on whether the channel is worth further capital
• You are accountable for outcomes, not just experimentation.

🚀 You will...
1. Own New Channel Creation

• Launch, test, and scale non-Google channels (Meta, TikTok, affiliates, influencers, etc.)
• Start from zero, not from mature, inherited accounts
• Own spend, pacing, and scale decisions within a ~$300k/month budget
• Make clear go / no-go calls on channels quickly

2. Own Creative Direction for Acquisition

Creative is not a downstream input in this role; it is the core growth lever. You will:

• Define creative strategy by channel (angles, hooks, narratives, formats)
• Design creative tests tied to explicit hypotheses
• Drive testing velocity and iteration cadence
• Identify when creative, bidding, targeting, or downstream website or lifecycle is the constraint
• Be responsible for creative production
• You are not necessarily expected to design assets yourself, but you are responsible for what creative exists, why, and on what production schedule. We do not have a dedicated creative resource that you will be handed.

3. Own Channel-Level Performance

You are directly responsible for:

• Signup volume by channel
• CAC efficiency, CAC:3yr LTV ratio, and payback trends on your channel(s)
• Incremental MRR contribution from your channel(s)
• Diagnosing performance swings and taking action
• Attribution and reporting already exist. You can use that existing infrastructure to move quickly. You will be provided a strong in-house analytics and attribution resource.

4. Operate with Speed and Conviction

• Place clear bets with imperfect information
• Kill losers decisively