Senior Service Management Consultant - Change and Release Management SME

The Change and Release Management SME is a key member of client-facing teams, leading the team, assisting the lead, or working independently.  This person will lead the assessment, design, development, and implementation of Information Technology Service Management (ITSM) ServiceNow Change and Release Management solutions and deliverables. 

The Change and Release Management SME has knowledge of all the ITIL service management lifecycle stages and several of its processes and is responsible for aspects of the overall delivery of the Change and Release Management solution. 

Responsibilities:

·         Ability to deliver projects on customer premise or remotely as required

·         Performing maturity assessments of the ITSM ServiceNow Change and Release Management practices deployed within client environments

·         Creating transformation roadmaps to implement recommended improvements based on assessment results and client priorities

·         Developing and delivering ITSM ServiceNow Change and Release Management solutions

·         Definition and development of technical requirements and related project documentation

·         Extensive knowledge in the development and delivery of ITSM ServiceNow Change and Release Management solutions

·         Demonstrated ability to conduct maturity assessments of the ITSM ServiceNow Change and Release Management practices

·         Conduct value-based assessments and workshops to help the customer maximize business results from ServiceNow software

·         Ability to create transformation roadmaps to implement recommended improvements based on assessment results and client priorities

·         Ability to translate customer requirements to technical solutions

·         Experience in the development of technical documentation, as specified in customer contracts and as internally required

·         Demonstrate excellent verbal and written communication skills

·         Ability to manage a team of resources

Certification Requirements

·         ServiceNow CSA

·         ServiceNow CAD              

·         (2) ServiceNow CIS

·         ITIL4 Foundations

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: 

• Flexible work 
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays 
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservat