Associate IT Support/ Help Desk Specialist I

Associate IT Support/ Help Desk Specialist I

Jacksonville, FL

We exist to transform our customers and change lives 

 

Who We’re Looking For

The Associate IT Support/Helpdesk Specialist I provides first-level technical support to end users, troubleshooting, diagnosing, and resolving issues related to hardware, software, and network services. This role focuses on delivering exceptional service for core business processes and support, while also defining and optimizing workflows and procedures to effectively utilize tools that support the RF-SMART team.

What You'll Do:

• Provide first-level support to end users via phone, email, or chat for hardware and software issues.
• Troubleshoot and diagnose hardware, software, network, and related system problems, researching solutions through internal and external knowledge bases as needed.
• Set up and configure new hardware (desktops, laptops, printers, etc.) for users.
• Install, upgrade, and configure software applications on devices as needed.
• Assist in the setup and maintenance of user accounts and passwords in various systems and platforms.
• Document all support requests and resolutions in the help desk ticketing system.
• Escalate more complex technical issues to higher-level IT support teams as needed.
• Follow up with end users to ensure issues are fully resolved and maintain user satisfaction.
• Perform tasks with minimal supervision, demonstrating the ability to work independently while ensuring that all assigned responsibilities are completed accurately and on time.
• Assist with the onboarding of new employees, including setting up IT equipment and accounts.

What You Bring:

• Bachelor’s degree in IT or related field is preferred.
• Entry-level experience in IT support or help desk roles is required.
• CompTIA A+ certification is a plus.
• Intermediate knowledge of computer hardware, software, and networking concepts.
• Familiarity with common operating systems (Windows, Mac).
• Strong communication skills, both written and verbal, for interacting with users.
• Ability to troubleshoot and resolve issues in a timely manner.

Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As an Associate IT Support / Help Desk Specialist I, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.

Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).

General Information:  The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

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