Principal Operations Strategy - Mortgage Servicing

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Responsible for implementing strategies and systems improvements to support business operations. Utilizes data to identify opportunities to enhance efficiencies, foster collaboration, and problem solve issues.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

 

What You’ll Do

·       Implement strategies and systems improvements to support business operations.

·       Utilize data to identify opportunities to enhance efficiencies, foster collaboration, and problem-solve issues.

 

How You’ll Do It

·       Assess root causes and solutions for issues that arise.

·       Lead performance improvement implementations.

·       Partner with internal teams and external partners to define implementation requirements and timelines.

·       Ensure operational readiness for all implementations, technology, and process changes.

·       Identify opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows.

·       Document processes and process flows.

·       Drive the development and enhancement of reporting metrics.

 

Qualifications You’ll Need

The Basics: 

·       Bachelor's degree in business, social sciences

·       6+ years in Customer service, Financial Services Operations or Related

·       In lieu of a degree, 8+ years of experience in applicable line of business [Deposits, Personal Loans, Student Loans], or related experience

 

Bonus Points If You Have:

·       Master's degree in business, arts and sciences, or related field

·       6+ years of experience in applicable line of business (deposits, personal loans, student loans), or related field

Application Deadline:

The application window for this position is anticipated to close on Jun-22-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Sto