Manager, Practice Operations and Cardiovascular Programs

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Manager, Practice Operations and Cardiovascular Programs is a member of the Cardiovascular team. This position coordinates program/practice initiatives and ancillary projects that impact the provider groups. From program/practice conception, coordinating timelines and education, to implementation, he/she manages all aspects of the provider group’s program and practice initiatives and/or projects.

JOB DUTIES AND RESPONSIBILITIES:

• Collaborates with the Cardiovascular team to plan, develop and implement decisions made by the team.

• Works with Structure Heart team to leverage technology and other sourcing channels to identify, engage and capture prospective patients who could benefit from cardiac surgical services

• Develop and maintain professional relationships with industry leaders and identify opportunities to build strategic partnerships/relationships for the Cardiovascular Surgery/Structural Heart Program.

• Identifies, evaluates and develops/implements new initiatives to facilitate growth and/or improve patient outcomes in collaboration with clinical and nonclinical stakeholders

• Coordinates / contributes to the preparation of program timelines, assessing benefits, and feasibility of overall planned initiatives.

• Ensures appropriate scheduling throughout all practice locations and develops practice/provider schedules

• Constructs and runs reports, databases and dashboards to support program decision making.

• Act as a liaison between providers, office locations, hospital services and ancillary support teams.

• Performs all leadership and managerial functions across the employee life cycle for direct reports including hiring, onboarding/orientation, performance management, ongoing coaching and development, recognition, etc.).

• Ensures operational readiness for clinical and administrative operations (e.g., developing employee schedules; maintaining supply inventory, office equipment and furnishings, cleanliness; facilitating daily huddles; updating time management systems; maintaining Point of Care licensing, etc.).

• Manages practice operations, workflow execution, employee collaboration and overall patient experience.  

• Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices.

• Utilizes organizational tools to monitor practice performance (volume, patient satisfaction, productivity, quality, etc.), identifies opportunities for improvement, and develops/implements improvement strategies via a multidisciplinary, team-based approach.

• Maintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., transfers, triage protocols, template changes, huddles, POD/practice connectivity, etc.).

• Other related duties as assigned

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time.  Seeing as it relates to general, near, color, and peripheral vision.  Hearing as it relates to normal and telephone conversations.

EDUCATION:

Bachelor’s degree in health or business administration and three years of office management experience including one year in a health care organization required.

OR master’s degree in health or business administration and one year of office management experience including one year in a health care organization required.

OR associate degree in health or business administration and eight years of office management experience including one year in a health care organization required.

OR High School Diploma and eight years of office management experience including one year in a health care organization required.

TRAINING AND EXPERIENCE:

Minimum 2 years of experience working in a healthcare environmen