Job Description Summary

Organization's Summary Statement:
The Office of Equity and Compliance at the University of Maryland Eastern Shore (UMES) invites applications for a twelve-month, full-time, nonexempt position. Under general supervision provides complex administrative support to an individual, office, department or program. Work requires comprehensive knowledge of the organization or program where assigned, skill in working with issues related to policy, procedures, and confidential matters, and involves considerable participation in the work of the supervisor. Incumbents exercise discretion and judgment with considerable consequence of error.

Salary: $52,000

Benefits: The University of Maryland Eastern Shore, as a University System of Maryland institution and a Maryland State agency, provides a comprehensive benefits package to all regular faculty and staff. The Office of Employee Benefits provides consultative services and assistance with benefits planning, enrollment, and changes. Eligible employees may participate in a variety of benefit plans including:

• Health insurance, including multiple medical plan options for employees
and dependents offered through the State of Maryland Employee Benefits
Division.
• Prescription drug, dental, and flexible spending accounts, and vision
coverage.
• Retirement plans: mandatory enrollment in a state pension system or an
Optional Retirement Plan with Fidelity or TIAA, Supplemental Retirement
Accounts (TIAA, Fidelity, or MSRP-Nationwide) with $600 annual state
match, Life Insurance (state sponsored MetLife, USM
sponsored MetLife Plan, life insurance and long-term disability insurance).
• Tuition remission benefits for eligible employees and, subject to USM
policies, spouses and dependents at University System of Maryland
institutions.
• Non-exempt positions start at 11 days annual per year, sick leave 15 days
per year, personal leave 3 days per year). Overtime, shift-differential and on-
call pay and paid holidays.
• Employee wellness and support resources and access to the State of
Maryland wellness programs.

Essential Responsibilities:
Confidential Content:
• Manages highly confidential materials, reports, phone calls, email
messages, etc.
• Edits, formats, and revises a variety of documents and materials created by
others. Proofreads for grammatical, typographical and basic content errors.
• Converts rough copy and drafts to final version quality reports,
presentations, and documents.
Includes incorporating edits from multiple reviewers, adding graphics and
effects to presentations and applying campus style guidelines.
• Drafts and signs routine correspondence and replies to inquiries which do
not require technical program knowledge.
• Develops, implements, and maintains paper and electronic filing systems
which meet department needs and satisfies requirements for retention and
information security.

Critical Infrastructure Support:
• Enters, updates, retrieves information, and creates reports as needed.
• Works with appropriate databases to assist with upkeep and management
of Title IX and ADA software.
• Researches, analyzes, and summarizes information and source materials
for reports independently and communicates findings orally and in writing.
• Receives and reads incoming correspondence and information.
• Summarizes and prioritizes review of correspondence. Screens out items
to be handled personally, and forward remainder with necessary
background material.

Customer Service:
• Receives and screens telephone calls and visitors.
• Greet and assist students, faculty, staff, parents, and attorneys that have
Title IX, EEO, ADA issues or concerns.
• Assist with faculty communication and student partnership related to
accommodations and exam distribution.
• Assists with appropriate proctoring of exams for students with
accommodations in our testing center. Assist students needing Special
Accommodations by making appointments and answering questions.

Travel, Supplies, Account Reconciliation:
• Independently handles procedural and substantive matters and inquiries
which do not require technical knowledge or refers callers to others as
appropriate.
• Makes all necessary arrangements for travel and independently performs
required administrative follow-up and recordkeeping.
• Assists in preparing and administering department budget by updating