Customer and User Experience Principal Business Functional Consultant, Transformation

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A  position at Xcel Energy could be just what you’re looking for.

Customer and User Experience Principal Business Functional Consultant, Transformation

Position Summary:

The Principal Business Functional Consultant serves as a strategic business partner within the Business Area to drive enterprise level transformation outcomes. The role provides deep subject matter expertise, operational insights, and high impact process recommendations to support business readiness and the successful delivery of transformational or major project initiatives. Focused on non-technical domains, the role bridges current state operations with future state capabilities by representing functional needs, identifying gaps, and enabling sustainable change through collaboration, communication and stakeholder engagement. The Principal Business Functional Consultant influences senior leaders, guides cross-functional teams and ensures customer centric outcomes are prioritized and operationalized effectively. 

Essential Responsibilities:

• Serve as a strategic advisor for business functional teams by providing deep subject matter expertise, operational insights and high impact process recommendations across business functions. 
• Represent functional operations in major program activities, shaping business process design, policy and procedure development, business benefits, KPIs and future state functional architectures. 
• Identify, assess and communicate broad operational impacts of proposed changes, proactively addressing enterprise level risks and misalignments. 
• Guide business functional testing strategy, inform training and change design and ensure user adoption approaches enable sustainable transformation.  
• Partner with cross functional leaders to ensure end-to-end business process integration and customer centric operational continuity. 
• Champion enterprise continuous improvement by elevating systemic pain points and shaping long-term design decisions. 
• Lead development of enterprise performance metrics, reporting frameworks and post implementation value realization measures. 
• Drives digital experience by defining and validating customer facing interfaces within CIS and related systems.
• Map customer journeys across billing, payment and outage self-service.
• Provide UX input into portal/mobile design, ensuring accessibility and usability.
• Partner with Technology teams to validate front-end integration within CIS.

Minimum Requirements:

• Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.
• Strong understanding of utility processes and performance drivers.
• Excellent communication, critical thinking and problem-solving skills.
• 7+ years in operations, business process improvement or service delivery.​

Work Model: Hybrid - in office Tuesday through Thursday.

Some travel required; on average, 1 week in CO and 1 week in MN every month.

Preferred Requirements

• Familiarity with Xcel Energy OneWay policies and procedures.
• Process Methodology Certification(s) - Six Sigma, Lean, Agile, Promod, Waterfall, etc.
• Mentorship or Leadership experience.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $97,600.00 to $138,600.00 per year

This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimburse