Senior Business Analyst

Description

About Us:

eSimplicity is modern digital services company that work across government, partnering with our clients to improve the lives and ensure the security of all Americans—from soldiers and veteran to kids and the elderly, and defend national interests on the battlefield. Our engineers, designers and strategist cut through complexity to create intuitive products and services that equip Federal agencies with solutions to courageously transform today for a better tomorrow for all Americans.

This role is contingent upon award.

As a Senior Business Analyst, you will play a pivotal role in driving strategic initiatives by bridging the gap between complex business needs and effective technology solutions, within the CMS OIT environment. You will lead discovery, analysis, and solution design activities, using your expertise in Human-Centered Design (HCD) to ensure user empathy remains central to business and technical decisions.

In this role, you'll apply design thinking methodologies, conduct user research, and facilitate workshops, interviews, and journey mapping sessions to uncover real user needs. You will translate those insights into actionable requirements, process models, and functional specifications that guide cross-functional Agile delivery teams.

Your responsibilities include aligning diverse stakeholders, performing impact assessments, and driving the development of intuitive, efficient solutions that enhance healthcare systems and data infrastructure. A strong foundation in data analysis, stakeholder engagement, and process improvement will enable you to influence key decisions and ensure solutions align with both user needs and strategic business objectives.

You will also mentor junior analysts, promote best practices, and contribute to a culture of continuous improvement and user-centered innovation.

Responsibilities:

• Lead end-to-end discovery, analysis, and design activities, integrating business objectives with user-centered design principles.
• Conduct user research through interviews, surveys, and contextual inquiry methods to identify needs, behaviors, and pain points.
• Analyze qualitative and quantitative data to generate insights that inform business requirements and design decisions.
• Translate findings into user personas, journey maps, service blueprints, and process models to guide solution design.
• Define and document clear, testable business requirements, epics, features, and user stories grounded in HCD and Agile methodologies.
• Create wireframes, low- to mid-fidelity prototypes, and user flows to visualize solutions and validate ideas with users.
• Facilitate workshops, design sprints, and co-design sessions with stakeholders to align on problems, opportunities, and solution strategies.
• Serve as the voice of the user throughout the product lifecycle, advocating for intuitive, accessible, valuable user experiences.
• Lead usability testing and iterative design improvements based on user feedback and real-world validation.
• Collaborate cross-functionally with developers, product owners, and stakeholders to ensure feasibility, alignment, and delivery of meaningful MVPs and POCs.
• Support product vision workshops and stakeholder engagement to shape product direction and priorities.
• Document and maintain business process models, system logic, and functional specifications for ongoing clarity and alignment.
• Act as a subject matter expert (SME) on systems and applications, demonstrating how integrated solutions meet end-user and client needs.
• Contribute to the development and maintenance of technical documentation and knowledge management assets.
• Align design thinking with Agile delivery to enhance team performance and ensure value delivery in complex system environments.
• Work independently on complex analysis tasks and consider the business impact of proposed technological solutions.
• Develop, analyze, and optimize business processes using industry-standard modeling techniques (e.g., BPMN, flowcharts, swim lanes).
• Map current state (as-is) and future state (to-be) processes to identify inefficiencies, gaps, and improvement opportunities.
• Collaborate with stakeholders to design streamlined and scalable processes aligned with business goals and user needs.
• Document detailed process workflows, roles, responsibilities, and decision points for clear operational understanding.
• Create and maintain process documentation, including process maps, standard operating procedures (SOPs), and work instructions.
• Ensure process documentation is up-to-date and accessible, supporting training, compliance, and continuous improvement efforts.
• Use process models to suppor