Assistant Manager - Residential Cleaning Services

Responsive recruiter Benefits:

• Training & development
• Bonus based on performance
• Dental insurance
• Health insurance
• Vision insurance

Two Maids of Randallstown is looking for an ambitious and energetic Office Manager that will assist the business owner with the following:

• Track all communications
• Nurture relationships with the leads and clients to improve customer service 
• Increase customer retention
• Drive sales growth
• Oversee day-to-day operations with our team

This position will post as part-time and may become full-time.

Responsibilities
• Manage both our existing sales pipeline and the development of new business opportunities
• Identify trends and customer needs, building a sales pipeline for short/medium/long term in accordance with targets
• Ensure daily cleaning schedules are efficient and communicated with PHC staff.
• Motivate the team, track performance, and report metrics
• Will also be cross-trained to be a house cleaner 
• Training professional house cleaners (PHCs) on our cleaning process, use of cleaning supplies, quality checks on house cleans, and occasional house cleans

Office Manager Qualifications:
• Bilingual is a strongly preferred – English & Spanish • Have a vehicle that will be driven to customers’ homes, valid driver’s license, and car insurance (minimum liability)
• Strong work ethic and Excellent verbal and written communication skills
• Prior experience in hospitality or residential cleaning preferred.
• Minimum High school diploma or GED
• Availability to work Monday-Friday 7:30 am – 5:00 pm
• Experience with scheduling software and CRMs
• Microsoft Email 

Office Manager Benefits:
• No Nights, No Weekends, No Holidays!
• Client referral and retention bonus
• Flexible hours – because spending time with family is just as important to US as it is to YOU!
• Be part of a family-oriented work environment• Health, dental, vision
• Mileage reimbursement & bonus opportunity 
Two Maids of Randallstown is excited to bring residential cleaning services to Northwest West Baltimore County, including Owings Mills, Randallstown, Pikesville, Windsor Mill and Woodstock.
 
Why you should choose to work with us:
Two Maids was recently recognized by Inc. Magazine as the nation's fastest-growing cleaning company!
We provide residential cleaning services that range from routine weekly maintenance to deep cleanings of
a home from top to bottom. We recognize and reward top performers through our one-of-a-kind Pay for
Performance Plan. We are passionate about our partnership with Cleaning For A Reason where we provide
free cleanings to people undergoing cancer treatment. Our growth and success allow us to provide
opportunities to individuals who want to be a part of something bigger and find satisfaction in a career as
a Professional House Cleaner! Compensation: $15.00 - $20.00 per hour

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At Two Maids, we search for creative ways to make life better and brighter. We cultivate an uplifting company culture, where every idea is heard, and every employee feels cared for and supported. We nurture and encourage our team, and everyone’s role, regardless of their position, is to serve our customers. We build strong relationships and give back to our communities. Everything we do, from cleaning homes to mentoring each member of our workforce, is designed to empower people and enrich lives. This approach and our heart to serve is what separates us from every other home cleaning company in the industry.