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Explore your future with HUB International. Let’s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits — HUB is the place for you.

We currently have an opportunity for an Assistant Vice President to join our P&C Claims team.

This position is open to the NYC metro area.

Position Summary

The Assistant Vice President, Property & Casualty Claims is a senior-level claims advocacy position responsible for managing a portfolio of complex P&C claims on behalf of HUB International Northeast’s clients. This role requires deep knowledge of insurance coverages, strong carrier relationships, and a demonstrated ability to analyze policy language and challenge carrier coverage determinations when warranted. The AVP serves as a trusted resource to Account Executives, producers, and clients, delivering high-quality claims advocacy that supports client retention and drives value across the organization.

Essential Functions & Responsibilities

Claims Advocacy & Coverage Analysis

• Manage a high-volume portfolio of P&C claims across General Liability, Property, and Auto lines, advocating on behalf of clients from initial notice through resolution.
• Analyze carrier coverage positions, reservation-of-rights letters, and disclaimers; draft well-reasoned rebuttals and appeals grounded in policy language, case law, and industry standards.
• Monitor claims activity, maintain up-to-date diary entries in Epic, and ensure timely follow-up on all open matters to drive claims toward the most favorable outcomes.
• Identify and escalate potential E&O exposure situations to management and the Office of General Counsel promptly and in accordance with internal protocols.
• Coordinate with carrier adjusters, defense counsel, and third-party administrators to ensure claims are being overseen in the client’s best interest.

Client Service & Relationship Management

• Serve as the primary claims contact for assigned clients, delivering responsive, empathetic, and professional service that reflects HUB’s commitment to client advocacy.
• Build and maintain strong relationships with carrier claim managers and decision-makers at key partners.
• Participate actively in PRISM calls, quarterly claim reviews, and renewal strategy meetings, providing detailed claims intelligence that supports the marketing and account teams in securing favorable terms.
• Establish and manage Special Handling Instructions (SHIs) for self-insured/captive (SCM) accounts and coordinate with carriers and TPAs on claims handling protocols.

Collaboration & Cross-Functional Engagement

• Collaborate effectively with Account Executives, producers, and internal departments to share claims insights, resolve issues, and strengthen overall client service delivery.
• Engage across practice groups—including specialty lines, healthcare, and professional/executive risk—to support matters that implicate multiple coverage lines.
• Contribute to the claims dashboard, successful results log, and other management reporting tools on a consistent and timely basis.
• Participate in internal training initiatives and share educational opportunities and knowledge with team members.

Leadership & Team Development

• Mentor and support junior claims advocates, providing guidance on complex coverage situations, claim handling strategy, and professional development.
• Assist claims leadership with workflow management, new cla