Corporate Communications Content Writer, Senior

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources.  We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career.

ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

JOB SUMMARY

Supports and promotes ERCOT’s public reputation by informing audiences about electric grid and market activities, challenges, accomplishments and priorities. Provides extensive writing, editing, information-gathering and visual communications support for a wide range of organizational activities, including internal and external communications activities, internet communications, social media communications, media relations, public information requests, reports and presentations, and electronic newsletters. Write and edit one-pagers, fact sheets, presentations, web content, scripts, and other internal and external communications material.

JOB DUTIES

• Understands and applies principles, theories and concepts related to the profession and ERCOT's culture.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Impact is generally limited to specific assignments or projects.
• May respond to inquiries and/or provide assistance and/or guidance to lower level workers.

ADDITIONAL JOB DUTIES

• Assist team in gathering requirements to create written material for various communication efforts (digital and print).
• Communicate with users to gather information to improve user experience and user interaction through graphics.
• Create graphics to support ERCOT websites, social media channels, and presentations.
• Present designs and ideas to the Digital Content Management team for feedback.
• Improve written material by receiving constructive feedback from team and manager to improve products.
• Create wireframes/prototypes, user flow, and process flow to communicate interaction of the design process.
• Write scripts for videos by interviewing subject matter experts for content.
• Work closely with project teams to roll out new applications/systems training.
• Use existing ERCOT branding and design elements and standards in all new and existing projects.

Level 1

• Operates and maintains the Public Information Request apparatus, using research and knowledge of regulatory and industry requirements to determine appropriate responses
• Explain ERCOT and grid policies in a manner internal and external audiences can understand
• Reviews all public requests for information. Communicates with internal subject-matter experts and resources to develop responses to requests for information. Provides accurate and timely information in response to public information requests and maintains records and reports of public information requests and responses
• Ensures that confidentiality of restricted information is maintained
• Follows established style requirements to support ERCOT brand
• Assists in the writing, editing and development of presentation materials
• Coordinates meetings where needed
• Coordinates tours and visits to facilities, ensuring logistical details and appropriate presenters are arranged to present ERCOT appropriately to variety of guests

Level 2 – Above +

• Contributes to the writing and distribution of communications with news media and other external audiences, including news releases and Internet communications and social media
• Generates and evaluates new ideas for articles, press releases, events, etc. and ensures coordination and consistency with desired organizational image
• Assists in making accurate and timely updates of general information on the website
• Develops presentations and materials for publication, ensuring appropriate brand is reflected in all visual communication

Level Senior/Lead – Above +

• Serves as a Subject Matter Expert providing guidance to lower level workers
• Conveys team goals effectively through strong writt