Business Development Executive-International Marketing

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

 

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

 

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

 

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

 

WE LOVE OUR WORK.

SUMMARY

The Business Development Executive-International Marketing (Dual Property) is position is responsible for new international business for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary for both Hollywood Gulf Coast and Boomtown Casino Biloxi:

• Responsible for supervising and managing Hospitality Hosts.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Makes decisions for all aspects of international business including but not limited to strategy, comps, free slot play, events, promotions to maximize revenue, etc. Makes change recommendations based upon results.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. 
• Develops and implements player programs/events to create guest loyalty and return guest visits.
• Responsible for all aspects of international business including but not limited to strategy, budgets, new and current business, comps, free slot play, events, promotions to maximize revenue, etc.
• Develops and executes marketing campaigns to attract and retain international business guests.  Makes changes based upon results.
• Attends both on and offsite meetings to obtain new international business players, in addition to creating repeat visits for current guests.  Attends and coordinates all special events and promotions related to international business. Attends and assists with coordination of all other special events and promotions as needed.
• Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
• Meets assigned goals for profitable revenue volume and strategic objectives for assigned book of business and players.
• Develops and executes international business entertainment events, including but not limited to concerts, dinners.
• Serves as liaison with Player Services as necessary to assist clients with credit needs and requests.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Provides professional representation on behalf of the Company at internal and external meetings and events.
• Ensures interactions with internal and external guests follow the guidelines of customer service program.
• Adheres to all Corporate and local policies, procedures, and operating guidelines.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s degree (B.A.) from four-year college or university; or minimum of five (5) years in a custom