Field Service Technician

Siddons-Martin Emergency Group Benefits
Employee-owned company!
Monday-Friday schedule

 Company Sponsored Benefits:
    • Medical (PPO & HDHP options), Company
       HSA match, Dental, Vision, Short-Term
       Disability, Accident and Hospital Indemnity
       Insurance, Telehealth, Voluntary Life
       Insurance, Voluntary Critical Illness
    • 401K with Employer Match
    • Employee Stock Ownership Program
    • Paid Holidays and Paid Time Off
    • 4 Weeks Paid Parental Leave
    • Paid Training & Safety Equipment

Company Paid Benefits:
    • Basic Life & AD&D, Critical Illness
    • Insurance, Long-Term Disability
    • Employee Assistance Program
    • Verizon Wireless Company Discount (eligibility requirements)

Summary

Perform repair work by traveling to assigned site locations. Troubleshoot problems specializing in emergency equipment.

Duties and Responsibilities

• Responsible for the service and repair of all fire apparatus equipment.
• Testing and repairing equipment by traveling to the location of the customer.
• Provide troubleshooting and performing installation of equipment.
• Attending to the needs of the customer whenever required.
• Provide confirmation that equipment is functional.
• Provide telephone support to the customer in order to perform troubleshooting.
• Follow through to ensure equipment is in proper working condition after performing troubleshooting.

• Must be willing to travel within an assigned territory.
• Must be dependable.
• Excellent customer service skills, both verbal and written.
• Must assume responsibility for high quality of repair process.
• Must have the ability to work independently or with less supervision
• Should have excellent verbal communication skills
• Must have the ability to work under pressure
• Ability to manage service calls

Education and/or Experience

• High School Diploma or GED
• Clean driving record with or able to obtain a Class B non-exempt CDL driver license
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repaid Industry

Certificates, Licenses, Registrations

• EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The emplo