Quality Assurance Supervisor

Requisition Number: 74175

 

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Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

 

Purpose of the Position:

•    Prepare the plant and host external TL9000 Quality Audits which includes managing the internal audit system.
•    Development, deployment and management of the following internal quality systems: Experiment Plan System, Change Management, Documentation System, Corrective and Preventative Actions, and Customer Returns with Division synchronization and integration.
•    Management and supervision of Microscopy Lab, Analytical Lab, and Incoming Quality Assurance Lab.
•    Quality engineering support for the plant
 

Day to Day Responsibilities:

•    External quality audit management (TL9000)
•    Management of internal audit system
•    Management of quality systems: documentation control, change Management, corrective action systems and experimental systems
•    Management of plant returns authorization process for customer returns to include extensive interaction with plant engineers, the commercial application engineers and sales teams
•    DARM audit oversight
•    Supervision of M&P, A&T, and special project associates
•    Management of microscopy laboratory, analytical lab, and incoming quality assurance lab
•    Track and report key quality metrics
•    Evaluate the impact of product, process and equipment changes on product attributes and quality architectures including capability assessments
•    Analyze data to develop and implement internal specifications
•    Participate as a quality representative on new products / new equipment teams to ensure quality requirements are met
•    Make updates/changes to plant quality systems as needed to accommodate new products and processes
•    Drive efforts for continuous improvement in quality, manufacturing and cost reduction
•    Optimize sample plans and sampling methods
•    Manage quarantined and held ware fiber to maximize usable inventory
•    Participate in the on-call rotation for quality
 

Competencies (knowledge, skills and behaviors):

•    Demonstrates integrity, inspires trust and confidence
•    Highly organized
•    Adept at effectively sorting through ambiguity to develop executable plans
•    Cross-cultural sensitivity
•    Ability to influence and lead teams
•    Action oriented
•    Business acumen
•    Customer focused
•    Quick learner   
•    Champion change and flexibility
•    Establish direction and create commitment
•    Strong communication and facilitation skills
 

Education & Experience:

•    Bachelor of sci