Patient Service Representative I (PSR I) – Remote Impact Team
Advocate Aurora HealthAbout the role
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Patient Service Representative I (PSR I) – Pre-Arrival Support
Position Overview
The Patient Service Representative I (PSR I) serves as a critical part of the Patient Access and Revenue Cycle team, supporting patients prior to their scheduled services within the Pre-Arrival environment. This role is responsible for ensuring accurate patient information, insurance verification, and financial clearance to support a seamless patient experience.
PSRs play a key role in connecting multiple departments, supporting operational workflows, and maintaining compliance, accuracy, and patient satisfaction across all interactions.
About the Team
Our team operates within a fast-paced Pre-Arrival environment, partnering closely with clinical departments to ensure patients are prepared both administratively and financially prior to service. This role supports a consistent assignment focus, starting with UHC Referrals and expanding into Insured Benefits as business needs evolve.
The team supports a variety of workflows, including benefits verifi
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