Senior Training Consultant

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We are seeking a skilled Training Consultant to join our Construction Industries Training team working within the Caterpillar’s Customer Solutions Core Regions Division. This role will have responsibility to support our Training Transformation.

What You Will Do:
Provide expertise in developing and delivering training modules, courses and programs for the new Learning Experience Platform (LXP); ensuring that courses and materials are relevant and have an exceptional user experience.

• Developing, reviewing and maintaining training materials to ensure quality and compliance with organizational policies and procedures.

• Super User / Senior Administrator / User Access Management (LXP internal)

• LXP Site Layout Designer / AI Optimization

• Content Library Curator and Learner Experience Instructional Designer

• Live System Demos & Advanced Troubleshooting

• Analyzing new training methods, tools and content options to determine the feasibility of use and application in future dealer training programs.

• Consulting business partners on training requirements and content development.

•  Must be able to travel up to 20% (Domestic & International)

What You Have (Core Skills)

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

Top Candidates Will Also Have:

• Ability to drive change in complex organizations

• Proven success in building partnerships internally and externally to drive results

• Lean thinking and agile mindset

• High EQ and excellent interpersonal skills

• Proven ability to operate in ambiguity,; demonstrates resilience and agility

• Able to work across business units; proven success building partnerships and driving results

• Proven record in change management

• Strategic problem-solver

What Will Put You Ahead:

• Progressive work experience in training or learning roles with a focus on digital content / platforms

• Previous experience acting as an architect for new training platform launch

• Experience working in an international environment and in a highly complex matrix environment

About Customer Solutions Core Regions Division:
The Customer Solutions Core Regions Division is committed to solving customer challenges that extend beyond purchasing machines and parts. This team, alongside dealers, will engage more closely with customers, to create, customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services, digital and technology, rental and used, and financing. The division will be regionally on the unique needs of customers in core regions, focused on Americas North, Europe, Japan, Australia and New Zealand.

Summary Pay Range:

$128,470.00 - $192,710.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits: