Sr Client Relationship Specialist

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:  

The Senior Client Relationship Specialist is responsible for proactive customer management, education, development, profitable growth and retention. 

Please Note:  Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. 

The Contributions You’ll Make:

• Responsible for the oversight of onboarding and overall management of assigned customer relationships, supporting retention of business.
• Identify & execute cross selling initiatives to expand their customer portfolio.
• Manage a smaller block of business comprised of less complex groups.
• Represent EB and present educational material at customer enrollment events, supporting optimal participation.
• Develop skills that support proactive customer management, education, development, profitable growth and retention for EB product portfolio.
• Focus on development of solid skills that drive, design, and execute integrated enrollment, service and growth strategies for EB customers.

Minimum Knowledge & Experience:   

• High School Diploma or GED
• Experience in the employee benefits /insurance industry experience required
• Ability to think broadly when problem solving and making decisions.
• Strong interpersonal and partnership skills
• Demonstrated success in critical thinking; able to analyze data and make effective recommendations.
• Excellent communication, presentation, negotiation, persuasion, and conflict management skills
• Ability to anticipate needs of clients and educate.
• Strong organizational, planning and time management skills.
• Ability to learn underwriting and risk concepts.
• Ability to learn Voya product portfolio to educate, and on a consultative basis cross sell products/services to brokers/clients.
• Strong computer skills
• Ability to travel as needed.

Preferred Knowledge & Experience:

• Bachelor’s degree or equivalent preferred
• COBRA, Direct Bill, HAS, FSA & HRA knowledge preferred

#LI-IB1

#Remote

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$67,170 - $83,960 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, p