Concierge - 315 on A

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

How We Deliver A Winning Performance:  

• Question Authority 

• Walk the Talk

• Share Knowledge

• Listen, not just Hear

• See the Glass Half Full

• Take Educated Risks

• Enjoy the Ride

• Share the Spotlight

• Do the Right Thing

• Test Your Limits 

We Care About Your Total Wellbeing:

• Physical Wellbeing: Medical, dental, and vision care 

• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits

• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation

• Community Wellbeing: Paid Community Service Hours

• Career Wellbeing: Leadership Development

• Learn more about our Total Wellbeing program here.

What You’ll Be Doing:

As a Concierge, you will spend most of your time delivering superior customer service, ensuring seamless tour experiences, exceptional move-ins, total satisfaction, express service, and personal attention, contributing significantly to customer loyalty and resident retention while embodying professionalism at all times.

• Warmly welcoming residents, prospects, and guests, handling packages promptly and professionally

• Answering phones with courtesy, preparing for self-guided tours, and proactively addressing customer needs

• Providing resident services such as lockout assistance, transportation arrangements, and event support

• Facilitating routine service requests, promptly passing them to relevant personnel, and coordinating emergency responses

• Ensuring timely entry of service requests and conducting routine inspections for organized common areas

• Vigilantly monitoring security systems for a secure environment

• Implementing security measures by securing sensitive information and locking computers when away

What You’ll Need To Thrive:

• High School diploma or equivalent

• Valid Driver's License required if employee will operate a motorized vehicle (e.g., car, golf cart) in their role. This varies by location.

• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job

• Computer literacy and effective communication skills

• Availability to work a flexible schedule, including weekends

Bonus Qualifications:

• Customer service experience

• New Jersey only: Fire Safety Certification