FSO Core Business Services - Technology Specialist

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 

EY, a global market leading professional services organization, with dynamic people in more than 150 countries, is committed to operating with integrity, quality and professionalism in the provision of audit, tax, advisory and transaction advisory services.

 

The opportunity

We have an exciting career opportunity for a Technology Specialist (Associate) to join our IT Technology Experience Support team in the Cayman Islands. This opportunity will be responsible for performing multiple technology support activities in providing customer support to EY Firm personnel.

 

Successful candidates will have demonstrated ability to prioritize tasks, working with multiple software and hardware technologies, in a fast paced environment, and have a strong focus on managing assets which includes procurement. This role receives direct oversight from a supervisor, with regular contact to monitor and assign activities.

 

Your key responsibilities

• Assist with the deployment, installation, configuration, of IT technology equipment

• Assist with provisioning and de-provisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees

• Coordinate the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents

• Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in accordance with firm policy and IT Service process

• Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies

• Under minimal supervision, provides after-hours service for escalated issues from the Service Desk or supervisor

• Accountable for nightly tape backup, tape rotation and storage

• Assist with IT tasks related to office moves, build outs, relocations and acquisitions, and provide off site support for firm sponsored functions/meetings

• Operate as "remote hands" for other IT functions, such as Telecommunications, Networking and Hosting

• Deliver technology training to EY new hires during the onboarding and orientation process

• Maintains a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents

 

 To qualify for the role you would ideally have:

• A minimum of an Associate’s degree in information technology, computer science or other relevant major

• A minimum 2 years of relevant experience in end-user technology support; experience supporting mobile applications, Windows 10 and Outlook preferred

• A working knowledge of Service Now IT Service Management as well as an understanding of network technologies and Active Directory

• Strong interpersonal, communication and presentation skills, with an outstanding customer service attitude

• Strong analytical skills are required to address end-user incidents escalated from the service desk

• A demonstrated ability to prioritize incidents being worked on and communicate those priorities to end users as necessary

• The ability to work a flexible schedule, as overtime will be required during peak periods

• Strong attention to detail, as well as a commitment to quality and efficiency

• Excellent project management skills, with experience in managing projects with multiple work streams and stakeholders against tight deadlines

 

Ideally, you’ll also have

• Knowledge of Audio/Video solutions and some knowledge of Active Directory including folder permissions and access

• A dedication to teamwork, and integrity within a professional environment

 

What we look for

We are interested in professionals with an in-depth under