Servicing Ops Sr Specialist

As the Servicing Operations Senior Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues.

The Servicing Operations Senior Specialist will provide support across multiple business lines including Legal Garnishments and Escheatment in the Payment Processing Department. The Job responsibilities will include, but are not limited to clerical work, data entry, miscellaneous project and audit support. 

Primary responsibilities include:

Reviewing legal and escheatment documents and determining appropriate action to take

Handing customer, attorney and colleague phone inquiries

Reporting daily volumes and creating action plans

Adherence to risk management requirements, including regulatory and product changes

Processing of miscellaneous customer service requests

Research and Problem Solving

Gathering and reporting of statistical data

GL Reconciliation

Procedure Updates

Process Improvement

 

Preferred Skills/Experience:

Ability to research and problem solve complex issues

Strong written and communications skills

Ability to work under pressure with efficiency and accuracy

Ability to develop & sustain strong, positive working relationships with internal and external colleagues and  business partners

Ability to plan and prioritize workload

Able to work with all levels of colleagues from clerical to Senior Management

Word and Excel proficient

GL reconciliation/matching experience

Strong process improvement skills

Excel – ability to create and update spreadsheets

Associate’s or Bachelor’s degree a plus

 

Hybrid 4 days onsite, 1 day remote

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.