Jobs and Careers
FI
ACH Dispute Associate
First National Bank TexasUnited Statesfull_timeVerifiedPosted 24 Feb 2026
About the role
* Properly process low dollar cases, ensuring Reg. E compliance
* Properly process timely ACH cases, ensuring Reg. E and NACHA compliance
* Investigate Dispense error cases, ensuring Reg. E compliance
* Interview customers to obtain additional or clarifying information
* Properly handle customer inquiries regarding an existing or previous dispute
* Request and/or process chargebacks on applicable transactions to minimize bank loss / retrieve merchant documentation
* Review merchant documents and conduct additional research to validate information provided by the merchant against customer information and transaction details to determine liability
* Properly submit requests to escalate chargebacks for Pre-Arbitration
* Write detailed and concise notes to justify case decisions
* Meet daily deadlines and goals
* Assist with handling customer incoming calls within department SLA, ensuring Reg. E compliance
* Perform assigned tasks in accordance with regulations, company policies and procedures
* Regular and predictable attendance and punctuality
* Other duties as assigned
Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds *Position level dependent upon experience
FCBI is an equal opportunity employer. Qualifications * At least 18 years of age
* High School Diploma or Equivalent
* Customer service experience preferred
* Prior case management experience preferred
* Professional written and verbal communication skills
* Working knowledge of Microsoft office and general office equipment
* Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions with minimal supervision
* Detail oriented and ability to organize and prioritize
* Must be able to get along with co-workers and work effectively in a team environment
* Must successfully pass background investigation according to company policy
* Properly process timely ACH cases, ensuring Reg. E and NACHA compliance
* Investigate Dispense error cases, ensuring Reg. E compliance
* Interview customers to obtain additional or clarifying information
* Properly handle customer inquiries regarding an existing or previous dispute
* Request and/or process chargebacks on applicable transactions to minimize bank loss / retrieve merchant documentation
* Review merchant documents and conduct additional research to validate information provided by the merchant against customer information and transaction details to determine liability
* Properly submit requests to escalate chargebacks for Pre-Arbitration
* Write detailed and concise notes to justify case decisions
* Meet daily deadlines and goals
* Assist with handling customer incoming calls within department SLA, ensuring Reg. E compliance
* Perform assigned tasks in accordance with regulations, company policies and procedures
* Regular and predictable attendance and punctuality
* Other duties as assigned
Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds *Position level dependent upon experience
FCBI is an equal opportunity employer. Qualifications * At least 18 years of age
* High School Diploma or Equivalent
* Customer service experience preferred
* Prior case management experience preferred
* Professional written and verbal communication skills
* Working knowledge of Microsoft office and general office equipment
* Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions with minimal supervision
* Detail oriented and ability to organize and prioritize
* Must be able to get along with co-workers and work effectively in a team environment
* Must successfully pass background investigation according to company policy
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s