Data Implementation Specialist (Fully remote)
Branching MindsAbout the role
Who We Are & What We Do:
Branching Minds’ mission is to empower all educators to effectively, efficiently, and equitably support the holistic needs of their students; and to create a path to academic and personal success for every learner. Already supporting over 1,500,000 students across 200+ districts from over 30 states, our vision is to be the most impactful national K12 school district solution for achieving high-fidelity RTI/MTSS; consistently demonstrating our ability to save teachers' planning/documenting time, improve outcomes of our students, and eliminate achievement gaps.
As a startup, we don’t have to play by the rules of traditional organizations. We get to be innovative in the solutions we develop for our partners and the way we conduct our business for ourselves. Branching Minds is also a Benefit corporation. We get to prioritize our mission > profit, and the means of getting there is just as important as the ends. We err towards self-management, transparency, collaboration, initiative, and giving a damn.
If using innovation to reimagine education in service of equity energizes you -- join our team!
The Calling:
The Data Implementation Specialist is responsible for the successful onboarding for new BRM customers, and ensuring all aspects of the data implementation process are completed successfully and accurately. This includes working closely with the customer success and data engineering teams to ensure successful data migrations and customizations. As a member of the Customer Success team, the Data Implementation Specialist will collaborate with Customer Success Managers and Data Quality subspecialty teams to ensure a holistic support process for Branching Minds’ client needs. Reporting into the Director of Onboarding & Implementation, this role is instrumental in ensuring a seamless implementation process and exceptional customer onboarding experience.
What You’ll Do:
- Facilitate tech and data implementation (TDI) requirement calls with new customers
- Guide customers through the data implementation process as part of new customer onboarding
- Support sales calls with potential customers as needed to clarify data or implementation questions
- Facilitate continuous meetings with new customers to collect information required for data ingestion and customization of the BRM platform
- Create customized data implementation plans for new customers to outline and track the data implementation process
- Maintain an understanding of new customer’s data needs and how to translate them into the appropriate data and features within Branching Minds
- Connect Branching Minds with customer’s rostering, assessment, and student tracking systems
- Proactively build out BRM’s knowledge and understanding of new assessments and systems used in the field and education space
- Maintain accurate and up-to-date documentation about BRM’s implementation process and systems that BRM works with
- Gauge new customers’ data complexity throughout the implementation process in order to properly triage accounts to the data account management team
Requirements
Why We Want You:
- Able to effectively translate data and technology concepts to a non-technical audience
- Great at prioritizing multiple needs and keeping projects on track and on schedule
- Knowledge of and ability to interpret EdTech data: rostering, demographics, assessment, and SIS data
- Strong communication and interpersonal skills; capable of establishing good rapport with customers
- Passionate about improving education and committed to equity of success for all learners
- Comfortable with the dynamic, fast-paced culture of a startup, and able to remain organized when faced with multiple priorities
- Eager to enhance and grow your technical skill set
Lucky Us If You:
(No biggie if you don’t)
- Basic knowledge of SQL
- Prior experience working in project management or data implementation
- Previously worked in K-12 and/or EdTech
Interview Process:
If we are a match you can expect a total of 3 steps in the interview process after the initial application
- An initial, 30 minute Phone Screening with one of our Director of Onboarding & Implementation
- A 60 minute, Asynchronous Skills Interview facilitated by our Data Implementation team, which will include a data cleaning activity and two short writing prompts
- A 60 minute Group Interview with members of our Data Implementation Team
Estimated timeline: 2 months from application to offer
Benefits