Patient Access Manager, Emergency Department Registration

Company Description

Full Time Day Shift

Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021!  As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another.  The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health.  Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

Job Description

The Manager of Emergency Department Registration is categorized as an Essential Employee and will be responsible for the 24/7 daily operations of approximately 100,000 registrations in the Emergency Department annually. The Manager will enable appropriate patients and families to access hospital services in an efficient and timely manner.  The manager is also responsible for the administrative bed control activities for all hospital beds.  The position will manage the following duties to include accurate patient identification and registration of patients, insurance verification, up-front collections, and screening of uninsured/or underinsured patients.  The position also works collaboratively with management of Business Office, HIM and ED nursing and clinical staff to ensure their needs are met.

Duties also include: responsibility for administering hospital and department policies and procedures, complaint resolution, control of financial reimbursement as it relates to patient access activities and providing management support to patient registration activities and the service that exhibits an outstanding positive image to the public.

Qualifications

High School diploma or equivalent required.  Bachelor’s degree preferred. 

Certification from AAHAM or NAHAM encouraged.

Three years related healthcare experience, two of which are in patient access (preferably in a hospital setting) required. 

Three years of managerial experience in patient access or revenue cycle functions are required.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

• Pay Range: $33.40-$50.13
• Other Compensation (if applicable):Shift Differentials
• Review the 2024-2025 UMMS Benefits Guide