Regional Manager | Gateway

Position Summary

The Retail Regional Manager is responsible for the productivity, operations and customer experience of all Service Centers within the footprint of their Region. Working closely with Market Managers and Service Center Managers, the Regional Manager will promote deposit, loan and fee income growth within a Region. The Regional Manager will regularly evaluate the performance of each Service Center, holding each manager accountable, and identifying areas requiring improvement or development. The Regional Manager will evaluate employee performance, provide opportunities to enhance Associate growth, and develop succession plans for career advancement within the Region and within the Bank.

Duties & Responsibilities

• Evaluate results for the Region, Market and Service Centers, providing tactical recommendations based on overall results.
• Assist with the development of goals and plans of action for the Region consistent with Consumer Banking objectives; ensure goals and action plans are socialized among all Market Managers and Service Center Managers.
• Consistently coach Market Managers and Service Center Managers to ensure the needs of the customers are being met, and bank procedures are being adhered to.
• Create and routinely refine industry best practices with continual identification of growth opportunities, the mapping of long-term trends and outlooks and the compilation of competitive intelligence.
• Work cohesively with Regional and Market Presidents, providing service excellence as One Busey.
• Seek new business from customers and prospects within the community/market.
• Actively participate in community activities in the Region to develop and grow relationship to further benefit the communities we serve.
• Develop and maintain collaborative relationships with supporting business partners in order to present a holistic approach to assessing and meeting the financial needs of customers.
• Establish and facilitate regular sales and staff meetings, promoting participation of partners.
• Ensure staff receive sufficient training to demonstrate ability to serve customers compliantly and with excellence.
• Ensure bank policies and procedures are consistently and uniformly applied by all Service Center Managers.
• Actively recruit talent with the marketplace as successors to open positions as they arise.
• Provide employees with timely, candid and constructive feedback.
• Synchronize staffing plans with the Market and Service Center Managers to ensure appropriate coverage in all service centers.
• Acts as the central point of contact for service and operational escalations supporting the Market and Service Center personnel for their respective region.
• Leveraging Centralized Service Support and in coordination with Market Managers, identify and implement training to ensure consistent execution across all service center roles.
• Develop and support a strong needs-based sales environment by observing sales staff and providing feedback, modeling the right behaviors, conducting sales meetings and individual coaching sessions with behavioral action plans.

Education & Experience

Knowledge of:

• Strong sales and customer service skills
• Strong oral and written communication skills

Ability to:

• Make independent decisions regarding banking center operations for which there are not always precedents
• Originate new procedures and approaches to problems when necessary
• Perform duties under frequent time pressures
• Travel to service centers within the footprint regularly to provide support and guidance

Education and Training:

• Requires Bachelor’s degree; Business, Finance or related degree.
• Requires 8 or more years of related banking experience.
• Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act (“SAFE Act”), all Retail Regional Managers are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry (“NMLS”). If such registration is not active as of the hire date, the Retail Regional Manager must immediately attain active registration upon employment. Retail Regional Managers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.
• Requires knowledge of Microsoft Office.

Benefits and Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: