Production Support/Site Reliability Engineer (SRE) Technician - Assistant Vice President

Job Description:

Job Title Production Support/Site Reliability Engineer (SRE) Technician

Corporate Title Assistant Vice President

Location Cary, NC

Who we are:

In short – an essential part of Deutsche Bank’s technology solution, developing applications for key business areas.

Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here.

Overview

As part of the ConUser Acceptance Test (UAT) Delivery team we are looking for a site reliability engineer / support technician that can support the operations & management of the controlled UAT client testing ecosystem. In this role, you will have three main responsibilities, supporting the pre-production client testing ecosystem which includes analysis, investigation and resolution of environment related incidents and problems, supporting the software development life cycle (SDLC) process and related tasks, and performing some level of site reliability engineering, improving what we do on a day-to-day basis, e.g. automating manual repetitive operational, housekeeping and maintenance tasks. Deutsche Bank is investing heavily in technology, which means we are investing in you. Join us here, and you’ll constantly be looking ahead.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model with up to 60% work from home, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• A commitment to Corporate Social Responsibility

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Access to a strong network of Communities of Practice connecting you to colleagues with shared interests and values

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift, and volunteer programs

What You’ll Do

• Investigation and resolution of complex and major/critical Incidents, as well as perform Problem Management duties, including troubleshooting, root cause analysis, known error establishment, and resolution determination

• Conduct advanced troubleshooting of environment/database/application issues and batch job failures, escalating to and liaising with the Development team

• Review and identify gaps with support documentation and update accordingly, in addition to reviewing Health Checks & Monitoring, ensuring they are fit for purpose, automate to the extent possible

• Identify issues that are due to application or data issues, highlight and escalate accordingly, while implementing Continuous Integration, Delivery, and Deployment, following Infrastructure as Code principles, sharing your knowledge with other team members to cross pollinate skills, and participating in all agile ceremonies

• Support and work alongside a cross-functional engineering team on the latest technologies, while automating and optimizing all manual repetitive tasks

• Iterate on best practices to increase the quality & velocity of the team, have on call responsibilities in rotation, and provide continuous service improvement

Skills You’ll Need

• Moderate large IT organization experience working in a support environment (production), supporting mission critical complex transactional systems utilizing a large number of technologies with previous experience providing application/environment support and extensive experience with assessing problems without having to follow documented instructions / rely on subject matter experts break them down into constituent parts and direct the required remediation actions

• Experience with Linux OS and scripting, Java development, Monitoring via Geneos, Oracle database, Structured Query Language (SQL) Progr