Customer Success Associate

Company Description

At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Headquartered in Jacksonville, FL, we serve over 20,000+ customers across the globe.

Revalize is a portfolio company of TA Associates.

Job Description

In the role of Customer Success Associate the following exciting tasks await you with us:

• Managing the post-sales journey of a selected customer group from product launch to expansion and support to contract extension
• Proactively addressing the customer group to strengthen product understanding and loyalty
• Creating meaningful product presentations
• Processing customer inquiries and obtaining feedback
• Close collaboration with other teams, e.g. support, finance, content services, marketing and product
• Identifying additional up- and cross-selling opportunities

Qualifications

You enrich our team with:

• Strong written and oral knowledge of both German and English (B2+, C1, C2 level)
• 1-3 years of experience in customer success management, account management or comparable experience with a high proportion of customer contact
• Your professional demeanor and the ability to actively listen to and understand customers
• Smart negotiation skills and good presentation skills
• Your independent working style and high problem-solving orientation

Additional Information

Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application. The official working time zones are EST for US employees and CET for EMEA employees.