Customer Onboarding Associate, Ad/Media Operations

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

The Customer Onboarding Associate is responsible for making sure each new customer has a clear understanding of their Thomasnet.com program, and related analytical tools. The Customer Onboarding Associate will also customize a standard presentation deck to reflect the specific components of each program.

What you’ll be doing:

• Responsible for determining which customers receive an onboarding phone call vs email.
• Call Prep: Set call appointments with customers via email.
• Customize a presentation deck to align with each customer’s program components.
• Catalog incoming advertising program contracts and components
• Set up program components including proprietary Webtrax Analytics Tool
• Assign projects to corresponding production team members as directed.
• Document customer program choices and additional details and share with cross-functional teams to ensure a timely completion of program deliverables.
• Triage and route customer inquiries to appropriate resource (Hubspot)
• Showcase Production Backup
• Work with team to create schemas, reach out to customer via email.
• Collaborate with internal staff for QC.
• Review advertising program components and backend tools with the customer.
• Confirm product options and confirm contact details for subsequent production activities.

Requirements:

• 2+ years’ experience in a customer-facing position
• Must be comfortable on the phone.
• Exceptional communication and presentation skills
• Ability to work well with a team as well as independently.
• Excellent time management, organizational, and analytical skills
• Experience in Salesforce CPQ, preferred.
• Familiarity with AirTable and Hubspot, preferred.
• Working knowledge of Google Workspace, preferred

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Here at Xometry we believe in diversity, equity, inclusion and belonging. We are committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.