Sales Associate - Commercial - Remote

***This is a remote opportunity for anyone within driving distance to Columbia, SC. This is a Sales/ Service role without New Business goals. Some travel is required *** 

Title: Outside Sales Associate

Welcome to Insurance Office of America – one of the nation’s largest and premier privately held insurance agencies! Recognized as a Top Workplaces USA Award winner, IOA’s commitment to both a rewarding culture and employee satisfaction is unwavering. Prioritizing a strong work/life balance, personal and professional growth, competitive benefits, and giving back to our community aren’t just clichés here – they’re a part of who we are. With a growing workforce and over 60 office locations across the US and Northern Ireland, we can confidently serve our clients with an unmatched standard of excellence.

Want to learn more? Complete the application below and one of our talented recruiters will be ready to answer any other questions you may have.

Job Summary

Primary role is to be available to be assigned Producer(s) to prospect for new quality clients and to build, strengthen, and retain relationships with the new and renewal clients. Responsible for the strategic coordination and execution of client marketing, risk management and/or sales activities, following established industry and company guidelines. Meet all performance requirements by implementing best practices to eliminate potential errors and omissions claims. Primarily responsible for managing renewal book of business, placing new business for the Producer(s) and increasing account retention. Capable of resolving the most complex customer risk management issues and utilizing critical thinking to identify the products and solutions which are in the best interests of the client, while balancing the impact to the carrier partner and protecting IOA. Also responsible for significant account expansion and cross selling. Actively seek to grow and retain IOA business, including identifying and acting on sales opportunities and services as a subject matter expert to Producers on the insurance brokerage business. At the discretion of the Producer(s), the OSA may be requested to attend sales and service calls with or without the Producer(s).

What You’ll Do:

• Maintain a high degree of technical competence and industry/market expertise.
• Responsible for Sales and Client Relationship Development
• Shadows Producer and new business/prospect appointments
• Exercise discretion and independent judgement with respect to rate/premium negotiation, gathering client data, current policies and relevant corporate documents to understand client business needs and engage in appropriate market identification, based upon the data analysis.
• Effectively manage assigned client relationships as an extension of the Producer, including conducting one-on-one client meetings, preparing and presenting periodic Account Summaries, recommending coverages and policy changes and negotiating/closing new business and renewals.
• Serve as a Subject Matter Expert (SME), answering questions and developing solutions to client problems.
• Manage policy expirations for existing clients and works proactively to ensure appropriate actions are taken to facilitate renewals by meeting once per month with the Account Manager(s) to predict marketing and/or servicing needs for upcoming renewals.
• Manage new business and policy renewal process independently, or in conjunction with Producer, including but not limited to: conduct Loss Run Analysis; prepare complete and accurate submissions and determine appropriate markets; evaluate and negotiate coverages and pricing; prepare and present proposals; bind coverage and comply with any subjectivity as required by carrier, Surplus Lines Association and/or IOA; prepare Stewardship Reports, Experience MOD promulgations, Loss Summary Reports, Claims Analysis, etc.
• Monitor account receivable reports and take action on any delinquent accounts along with collecting outstanding balances due.
• Ensure that all communication and pertinent documents are clearly presented and well- documented, accurate, and attached in the agency management system according to IOA Standard Operating Procedures and naming standards.
• Deliver excellent servi